Epicareer Might not Working Properly
Learn More

Helpdesk Specialist | Eastwood Quezon City/Day Shift

Salary undisclosed

Checking job availability...

Original
Simplified
Discover your 100% YOU with MicroSourcing!

Position: L2 Helpdesk/Technical Support Specialist

Location: 1880 Eastwood Avenue, Libis, Quezon City

Work setup & shift: Onsite | Day shift

Why join MicroSourcing?

You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As An L2 Helpdesk/Technical Support Specialist, You Will

  • Diverse role / Autonomy. Being quite a diverse role, you won’t get bored! You will be responsible for:
  • The provisioning of high-quality technical support to our clients via telephone, email & chat;
  • Hardware and software provisioning (run-up) for client orders;
  • Management and ordering of licenses and equipment.

What You Need:

Non-negotiables

  • 3 - 5 years of Helpdesk/Technical Support experience
  • Desktop OS: Windows 7, 8, 10 & 11, MacOS Server OS: Windows Server 2008 R2 and above, 2012, 2016, 2019 & 2022
  • Networking, including TCP/IP, DNS, DHCP, VPN
  • Cloud computing platforms (e.g., AWS, Azure, Google Cloud)
  • Office Software: Microsoft Office 2016/21 & Office365

Preferred Skills/expertise

  • Strong English Communication Skills
  • Multi-task with strong organization, prioritisation, and time management skills
  • Demonstrate problem-solving and negotiation skills
  • Experience in troubleshooting and resolving core services

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

  • Terms & conditions apply