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  1. Go to Settings.
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Jobs or company...

Transport Operations and Safety Manager

Salary undisclosed
Checking job availability...
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Company Description

Hertz Philippines, the Philippine licensee of Hertz Rent-a-Car, offers mobility and fleet management solutions. Operating through Exclusive Cars International Holdings Inc., Hertz Philippines allows individuals to explore hidden and untapped destinations in the Philippines through driving experiences.

Role Description

The Operations & HSE (Health, Safety & Environment) Manager for Key Accounts is responsible for overseeing the seamless execution of fleet operations and ensuring compliance with HSE regulations for high-value corporate clients. This role involves managing service delivery, optimizing operational efficiency, and implementing safety protocols to maintain high-quality standards while aligning with client expectations. Additionally, the role requires a strong focus on retaining and growing business with key accounts by delivering exceptional service and identifying opportunities for expansion.

Key Responsibilities

1. Operations Management

  • Oversee and coordinate fleet operations for key accounts to ensure optimal performance and customer satisfaction.
  • Develop and implement process improvements to enhance efficiency and cost-effectiveness.
  • Ensure that service level agreements (SLAs) with key accounts are met or exceeded.
  • Monitor vehicle utilization, availability, and maintenance schedules to prevent operational disruptions.
  • Collaborate with internal departments (Procurement, Fleet, Finance, and Customer Service) to ensure smooth business operations.

2. Health, Safety & Environment (HSE) Compliance

  • Develop, implement, and maintain HSE policies and procedures in line with industry regulations and corporate standards.
  • Conduct risk assessments and safety audits across fleet operations and client sites.
  • Investigate incidents, accidents, and near misses, implementing corrective and preventive actions.
  • Train and educate staff on HSE best practices, emergency procedures, and compliance requirements.
  • Ensure vehicles meet safety standards and environmental compliance regulations.

3. Client & Stakeholder Management

  • Act as the primary point of contact for key account clients on operational and safety concerns.
  • Regularly engage with clients to address concerns, provide updates, and propose solutions for service improvements.
  • Ensure adherence to contractual obligations and proactively resolve service issues.
  • Retain and grow business with key accounts by delivering superior service, identifying client needs, and proposing additional solutions.
  • Work closely with the sales and account management teams to explore business expansion opportunities within existing key accounts.

4. Reporting & Performance Monitoring

  • Track key performance indicators (KPIs) related to operations, safety, and customer satisfaction.
  • Generate reports on fleet performance, incidents, and compliance status for management review.
  • Recommend operational adjustments based on data insights and industry trends.

Qualifications

Education & Experience

  • Bachelor's degree in Business Administration, Engineering, Transport Management, Occupational Health & Safety, or a related field.
  • Minimum of 5-7 years of experience in fleet operations, logistics, or HSE management.
  • Experience handling key accounts and corporate clients is highly preferred.

Technical Skills & Knowledge

  • Strong understanding of fleet management principles and operational best practices.
  • Knowledge of HSE regulations, risk assessment methodologies, and compliance standards.
  • Proficiency in data analysis, reporting tools, and operational performance tracking.
  • Familiarity with vehicle maintenance schedules, procurement processes, and fuel management.

Soft Skills

  • Strong leadership and team management capabilities.
  • Excellent problem-solving and decision-making skills.
  • Effective communication and client relationship management skills.
  • Ability to work under pressure and handle crisis situations.