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Company Description
Fusion Markets is an Australian based Forex & CFD provider with a mission to lower the cost of online trading. Their trading costs are among the lowest in Australia, aiming to change traders' expectations of their provider.
Role Description
This is a full-time hybrid role for a Client Success Manager at Fusion Markets. The role is located in Taguig with the flexibility of some work from home. The Client Success Manager will be responsible for managing customer satisfaction, analyzing data, retaining customers, building relationships, and providing exceptional customer service on a daily basis.
Qualifications
- Customer Satisfaction and Customer Service skills
- Analytical Skills and Customer Retention abilities
- Relationship Building skills
- Strong communication skills, both verbal and written
- Ability to work independently and collaboratively
- Experience in the finance industry is a plus
- Bachelor's degree in Business Administration or related field
- With experience as a chat, call, and email support