About the Job
Exciting job opportunities in the Philippines! We are looking for talented individuals to join our dynamic, global, Customer Service and Support Team.
Do you have experience of providing 1st line support in a help desk environment? Are you client oriented who will deliver exceptional service to our clients? Can you work Pacific Standard Time (US) business hours?
Join our team as an Application Support Analyst (Client Services Representative) where you will provide Tier 1 technical support for our Software as a Service (SaaS) products. You will respond to helpdesk calls and tickets, troubleshoot issues, resolve incidents, and escalate complex problems.
About the Company
TrakCel is an international technology company providing supply chain management software solutions to companies discovering, developing, and commercialising cell and gene therapies and personalised medicine.
As a pioneer in the cellular orchestration industry, we have leveraged years of experience and innovation to design and deliver OCELLOS by TrakCel, the first modular, Salesforce-powered solution for the cell and gene therapy industry.
From patient enrolment, scheduling, manufacture, right through to final product delivery and administration, OCELLOS by TrakCel gives complete visibility of a patient’s journey.
About You
To be successful in this role, you will have:
- Experience of working in a support / help desk environment, assisting internal and external Users with application issues.
- Strong communication and presentation skills, with the ability to clearly explain technical concepts and information to stakeholders with varying levels of technical knowledge.
- Exceptional interpersonal skills, enabling you to build and maintain effective relationships with internal and external stakeholders to support successful collaboration and service delivery.
- Meticulous and consistent attention to detail with a high focus on thoroughness and compliance, especially regarding documentation and record keeping.
- Excellent task management skills, with the ability to effectively prioritise workload and maintain a sense of urgency when handling critical incidents.
Experience in healthcare, pharmaceutical, or technology industries and Salesforce platform knowledge or certification will be an advantage.
TrakCel – Trusted Experts. Working Together. Delivering Vision.
No Recruitment Agencies thank you.
Unfortunately, sponsorship is not available for this position. Applicants must have the right to work in the Philippines without the requirement for Sponsorship now, or in the future.
We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing a work environment that is free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. We encourage applications from individuals of all backgrounds and experiences. If you require any accommodations during the application or interview process, please let us know.
If you submit an application for a job with us, your application and personal details will be processed in accordance with our Candidate Privacy Notice which can be found on our website: www.trakcel.com/careers/. Receipt of your application will be taken as acceptance of the Notice.