Sales/Customer Service Virtual Assistant

Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

Virtual Assistant (Customer Service & Sales Support)

About The Client

We are a growing moving and logistics company dedicated to providing seamless and stress-free relocation services. Our team values customer satisfaction, operational efficiency, and strategic sales growth. We are looking for a Virtual Assistant to join our team and contribute to both our customer service operations and sales support efforts.

Job Responsibilities

• Customer Service & Claims Handling
• Serve as the first point of contact for customers via phone, email, and chat.
• Handle customer inquiries, schedule moves, and provide detailed information on services.
• Assist customers with claims, issue resolution, and post-move follow-ups.
• Ensure high customer satisfaction by providing professional and empathetic communication.
• Move Coordination & Data Entry
• Act as a move coordinator, managing logistics and ensuring smooth scheduling.
• Update and maintain customer records in CRM (HubSpot or other platforms).
• Track and organize data related to moving jobs, claims, and service requests.
• Generate reports and metrics for operational tracking.
• Sales & Lead Generation Support
• Handle overflow sales inquiries and provide information on service packages.
• Assist in lead generation and follow-up efforts.
• Support the marketing team with data entry and analysis for customer acquisition campaigns.
• Engage in persuasive customer interactions to upsell or cross-sell services.
• Administrative Support
• Assist with organizing schedules, documents, and reports.
• Work with internal teams to ensure smooth coordination of moving services.
• Provide support in monitoring key performance indicators (KPIs) related to customer service and sales.
  

Qualifications

• Experience: At least 2–3 years of experience in customer service, sales support, or a related field.
• Industry Knowledge: Prior experience in logistics, moving services, or a related field is preferred but not required.
• Technical Skills: Proficiency in CRM software (HubSpot preferred), data entry, and report generation.
• Sales Acumen: Ability to handle sales-related calls, engage in lead generation, and support marketing efforts.
• Communication Skills: Strong English communication skills with a neutral or near-neutral accent.
• Problem-Solving: Ability to handle complaints, claims, and customer concerns with professionalism.
• Adaptability: Capable of learning new processes quickly and managing multiple tasks efficiently.
  
  

Work Schedule & Requirements

• Availability: Full-time, flexible to work during U.S. business hours.
• Equipment: Reliable internet connection, noise-canceling headset, and a professional work environment.
• Preferred Experience: Call center, outbound sales, virtual assistant work, or experience with a moving/logistics company.
  
  

Why Join Us?

• Work with a dynamic and growing company in the moving industry.
• Engage in a role that balances customer service, sales, and administrative support.
• Be part of a team that values efficiency, customer satisfaction, and career growth.