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Entry-Level Help Desk Associate

Salary undisclosed

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Company Description

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution.

We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience.

Title: Entry-Level Help Desk Associate

Location: 100% remote work

Employment Type: Part-time/ Independent Contractor to start with the potential to be full time.

Primary Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Document and log all support interactions in the ticketing system.
  • Assist in setting up and maintaining workstations, laptops, and other equipment.
  • Stay updated on company systems, policies and procedures.

Position Requirements

  • Bachelor’s degree in computer science, IT, or related field is desired but not required
  • Strong knowledge of IT security principles and best practices
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills and attention to detail
  • Ability to troubleshoot common technical problems.
  • Self-learner and ability to work in an agile and cross-functional environment
  • Strong interpersonal skills with the ability to positively work with others.
  • Eagerness to learn and adapt to new technologies