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Assistant Quality Manager

Salary undisclosed

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JOB TITLE: Assistant Manager Quality
CAMPAIGN: Healthcare

SALARY OFFER: 45K-60K range
WORK SET-UP: Onsite
LOCATION: Philippines - Bridgetowne, Quezon City

QUALIFICATIONS:
•Work experience - 4yrs to 5 yrs
•Experience in Quality as a Lead or Supervisor - 2 yrs to 2.5 yrs
•Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts, RCA / QC tools & mechanisms
•Excellent Communication skills - written & verbal
•Working knowledge of Excel & PowerPoint
•Should have analytical bent of mind
•Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset

JOB DESCRIPTION
:
•Deliver ‘Next-Gen’ Shared Services Quality Organization by consistently ‘Raising-the-bar’ on service-delivery standards & enable low-risk & zero-surprises BAU
•Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets
•Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance
•Ensure continued calibration to the quality framework
•Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting
•Facilitate Kaizen initiatives within the team
•Accountable for customer complaint resolution process
•Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook
•Responsible for timely & accurate reporting, updates and business insights
•Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring