Digital Transformation and Process Excellence
Salary undisclosed
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About Us:
Teleperformance is a global leader in digital-first solutions, generating €10 billion in annual revenue with a workforce of 500,000+ employees serving clients across 170 countries in 300+ languages. Recognized as a Great Place to Work in 72 countries, we foster a culture of diversity, equity, and inclusion. Join us to drive innovation and redefine the future of healthcare operations.
Key Responsibilities:
- Portfolio & Team Management: Oversee a portfolio of accounts to achieve Process Excellence (PEX) and Digital Transformation goals. Manage PEX teams and collaborate with cross-functional stakeholders.
- Operational Alignment: Partner with BU Heads to ensure objectives are met, validate business needs, and track ROI for initiatives via the TAP Projects Tracker.
- Process Optimization: Apply Lean Six Sigma (COPC/LSS) methodologies to conduct root-cause analysis, statistical testing (trends, variance, process capability), and implement data-driven improvements.
- Transformation Leadership: Lead opportunity discovery, solution design, and project execution to realize measurable benefits. Coordinate with clients and internal stakeholders for progress updates.
- Change Management: Embed a culture of continuous improvement by mentoring teams, driving lean principles, and fostering operational excellence.
- Technology & Innovation: Leverage emerging technologies (e.g., generative AI like GPT-3, Llama) and digital trends to enhance healthcare BPO processes.
Qualifications:
Experience:
- 15+ years in leading complex BPO projects, with 7+ years focused on process improvement in US Healthcare contact center operations.
- 2+ years in defining/implementing digital transformation strategies for healthcare.
Certifications:
- Mandatory: Lean Six Sigma Black Belt (from a recognized institute/company).
- Preferred: Project Management certifications (e.g., PMP).
Technical Skills
- Proficiency in statistical tools (Minitab), MS Excel, PowerPoint, and ROI/CBA analysis.
- Familiarity with generative AI, RPA, and emerging technologies (implementation experience is a plus).
Leadership Skills:
- Proven ability to inspire teams, influence stakeholders, and manage cross-functional initiatives.
- Exceptional communication, presentation, and problem-solving skills.
- Strategic mindset with a focus on customer-centric outcomes and operational efficiency.
Teleperformance is a global leader in digital-first solutions, generating €10 billion in annual revenue with a workforce of 500,000+ employees serving clients across 170 countries in 300+ languages. Recognized as a Great Place to Work in 72 countries, we foster a culture of diversity, equity, and inclusion. Join us to drive innovation and redefine the future of healthcare operations.
Key Responsibilities:
- Portfolio & Team Management: Oversee a portfolio of accounts to achieve Process Excellence (PEX) and Digital Transformation goals. Manage PEX teams and collaborate with cross-functional stakeholders.
- Operational Alignment: Partner with BU Heads to ensure objectives are met, validate business needs, and track ROI for initiatives via the TAP Projects Tracker.
- Process Optimization: Apply Lean Six Sigma (COPC/LSS) methodologies to conduct root-cause analysis, statistical testing (trends, variance, process capability), and implement data-driven improvements.
- Transformation Leadership: Lead opportunity discovery, solution design, and project execution to realize measurable benefits. Coordinate with clients and internal stakeholders for progress updates.
- Change Management: Embed a culture of continuous improvement by mentoring teams, driving lean principles, and fostering operational excellence.
- Technology & Innovation: Leverage emerging technologies (e.g., generative AI like GPT-3, Llama) and digital trends to enhance healthcare BPO processes.
Qualifications:
Experience:
- 15+ years in leading complex BPO projects, with 7+ years focused on process improvement in US Healthcare contact center operations.
- 2+ years in defining/implementing digital transformation strategies for healthcare.
Certifications:
- Mandatory: Lean Six Sigma Black Belt (from a recognized institute/company).
- Preferred: Project Management certifications (e.g., PMP).
Technical Skills
- Proficiency in statistical tools (Minitab), MS Excel, PowerPoint, and ROI/CBA analysis.
- Familiarity with generative AI, RPA, and emerging technologies (implementation experience is a plus).
Leadership Skills:
- Proven ability to inspire teams, influence stakeholders, and manage cross-functional initiatives.
- Exceptional communication, presentation, and problem-solving skills.
- Strategic mindset with a focus on customer-centric outcomes and operational efficiency.
About Us:
Teleperformance is a global leader in digital-first solutions, generating €10 billion in annual revenue with a workforce of 500,000+ employees serving clients across 170 countries in 300+ languages. Recognized as a Great Place to Work® in 72 countries, we foster a culture of diversity, equity, and inclusion. Join us to drive innovation and redefine the future of healthcare operations.
Key Responsibilities:
- Portfolio & Team Management: Oversee a portfolio of accounts to achieve Process Excellence (PEX) and Digital Transformation goals. Manage PEX teams and collaborate with cross-functional stakeholders.
- Operational Alignment: Partner with BU Heads to ensure objectives are met, validate business needs, and track ROI for initiatives via the TAP Projects Tracker.
- Process Optimization: Apply Lean Six Sigma (COPC/LSS) methodologies to conduct root-cause analysis, statistical testing (trends, variance, process capability), and implement data-driven improvements.
- Transformation Leadership: Lead opportunity discovery, solution design, and project execution to realize measurable benefits. Coordinate with clients and internal stakeholders for progress updates.
- Change Management: Embed a culture of continuous improvement by mentoring teams, driving lean principles, and fostering operational excellence.
- Technology & Innovation: Leverage emerging technologies (e.g., generative AI like GPT-3, Llama) and digital trends to enhance healthcare BPO processes.
Qualifications:
Experience:
- 15+ years in leading complex BPO projects, with 7+ years focused on process improvement in US Healthcare contact center operations.
- 2+ years in defining/implementing digital transformation strategies for healthcare.
Certifications:
- Mandatory: Lean Six Sigma Black Belt (from a recognized institute/company).
- Preferred: Project Management certifications (e.g., PMP).
Technical Skills
- Proficiency in statistical tools (Minitab), MS Excel, PowerPoint, and ROI/CBA analysis.
- Familiarity with generative AI, RPA, and emerging technologies (implementation experience is a plus).
Leadership Skills:
- Proven ability to inspire teams, influence stakeholders, and manage cross-functional initiatives.
- Exceptional communication, presentation, and problem-solving skills.
- Strategic mindset with a focus on customer-centric outcomes and operational efficiency.
Teleperformance is a global leader in digital-first solutions, generating €10 billion in annual revenue with a workforce of 500,000+ employees serving clients across 170 countries in 300+ languages. Recognized as a Great Place to Work® in 72 countries, we foster a culture of diversity, equity, and inclusion. Join us to drive innovation and redefine the future of healthcare operations.
Key Responsibilities:
- Portfolio & Team Management: Oversee a portfolio of accounts to achieve Process Excellence (PEX) and Digital Transformation goals. Manage PEX teams and collaborate with cross-functional stakeholders.
- Operational Alignment: Partner with BU Heads to ensure objectives are met, validate business needs, and track ROI for initiatives via the TAP Projects Tracker.
- Process Optimization: Apply Lean Six Sigma (COPC/LSS) methodologies to conduct root-cause analysis, statistical testing (trends, variance, process capability), and implement data-driven improvements.
- Transformation Leadership: Lead opportunity discovery, solution design, and project execution to realize measurable benefits. Coordinate with clients and internal stakeholders for progress updates.
- Change Management: Embed a culture of continuous improvement by mentoring teams, driving lean principles, and fostering operational excellence.
- Technology & Innovation: Leverage emerging technologies (e.g., generative AI like GPT-3, Llama) and digital trends to enhance healthcare BPO processes.
Qualifications:
Experience:
- 15+ years in leading complex BPO projects, with 7+ years focused on process improvement in US Healthcare contact center operations.
- 2+ years in defining/implementing digital transformation strategies for healthcare.
Certifications:
- Mandatory: Lean Six Sigma Black Belt (from a recognized institute/company).
- Preferred: Project Management certifications (e.g., PMP).
Technical Skills
- Proficiency in statistical tools (Minitab), MS Excel, PowerPoint, and ROI/CBA analysis.
- Familiarity with generative AI, RPA, and emerging technologies (implementation experience is a plus).
Leadership Skills:
- Proven ability to inspire teams, influence stakeholders, and manage cross-functional initiatives.
- Exceptional communication, presentation, and problem-solving skills.
- Strategic mindset with a focus on customer-centric outcomes and operational efficiency.