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Support Team Lead (Linux)

Salary undisclosed

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Description

Fluent Technologies is a leading system integrator & hosting provider specializing in the delivery of ultra low-latency strategy and market data solutions for the Financial Industry.

Please visit us at www.fluenttech.net

Support Team Leader Job Description

Fluent supplies ultra-low-latency engines for Tier-1 banks globally. As a team leader in the support team you will be hands-on support while also managing a team of 5 + support engineers worldwide. The team will support both technical and non-technical end-users. Scripting and documentation projects will also be included.

The Team Will

  • Monitor an operational financial system
  • Interact with customers in the US/EU/Asia as tier-2/3 support
  • Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
  • Perform configuration modifications, Documenting troubleshooting and problem resolution steps

The Team Leader Will

  • Create and enforce procedures and methodology
  • Create and use KPIs and reports
  • Manage the team’s work (tasks, response times, shifts etc)
  • Do some hands-on work, and a few shifts
  • Work closely with customers and R&D

Desired Skills & Experience

  • Linux knowledge: analyze logs , regexp, processes - a must!
  • Experience of 4+ years in Managing a support team for a back-end software
  • Experience as a support Engineer for production environments
  • Excellent English

Advantage

  • Basic SQL
  • Financial background: FIX protocol, FX trading,
  • Scripting: one of bash, python, Perl, Cshell
  • Basic Network knowledge, telnet, TCP/IP
  • Experience with ServiceNow
  • Experience with Jira, Jenkins
  • Experience with SVN
  • Experience with C++