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IT Service Desk/Helpdesk Analyst

Salary undisclosed

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Metacom Solutions is urgently hiring for Service Desk Specialist | BGC

Job Description:

  • Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
  • Answers simple to complex questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
  • Escalates complex problems to a higher level within the organization.

Key Requirements:

  • Completed 1st year in college or graduate of any field.
  • At least 18 Months Service Desk Experience
  • Excellent interpersonal, communication, and analytical skills.
  • Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned in BGC Taguig.

Work arrangement: Onsite Work- Setup

Location: BGC

APPLY NOW!!