IT Service Desk/Helpdesk Analyst
Salary undisclosed
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Metacom Solutions is urgently hiring for Service Desk Specialist | BGC
Job Description:
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
- Answers simple to complex questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within the organization.
Key Requirements:
- Completed 1st year in college or graduate of any field.
- At least 18 Months Service Desk Experience
- Excellent interpersonal, communication, and analytical skills.
- Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned in BGC Taguig.
Work arrangement: Onsite Work- Setup
Location: BGC
APPLY NOW!!