Operations Analyst (for B2B Healthcare Startup)
Salary undisclosed
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About Us
Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate.
About The Role
We’re looking for a hard-working and detailed Chief of Staff with exceptional operations and admin experience, organizational skills, and attention to detail. You’ll be responsible for minimizing operational load on your client, helping manage and coordinate various projects, and managing relationships with third-parties/partners. To succeed in this role, you *must* have deep experience with assisting in the operations of a B2B software/SaaS company (ideally in healthcare).
Key Responsibilities
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Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate.
About The Role
We’re looking for a hard-working and detailed Chief of Staff with exceptional operations and admin experience, organizational skills, and attention to detail. You’ll be responsible for minimizing operational load on your client, helping manage and coordinate various projects, and managing relationships with third-parties/partners. To succeed in this role, you *must* have deep experience with assisting in the operations of a B2B software/SaaS company (ideally in healthcare).
Key Responsibilities
- Act as the main point of contact for various projects, including corresponding with third parties, coordinating and prioritizing meetings, and organizing events from start to finish
- Lead, manage, and oversee project timelines, budgets, and resources
- Manage relationships with clients, partners, and other third parties
- Manage multiple calendars and organize email inboxes on behalf of client
- Create knowledge bases, SOPs, and other documents based on business needs
- Actively listen to client feedback and gather insights to constantly identify opportunities for business improvement
- Ensure that all deadlines are met and all work is produced in a timely manner
- Perform ad hoc administrative, business operations, and special project tasks as needed
- Bachelor’s degree in a relevant field
- 3+ years in a operational/admin role for a B2B software/SaaS company (preferably in healthcare)
- Professional fluency in English with top-tier written, reading, and speaking skills
- Outstanding project management, organizational and problem-solving skills, and attention to detail
- Permanent access to a computer with reliable and high-speed Internet connection
- Ability to work in US Pacific time zone, Monday to Friday (40 hours per week)
- Previous experience working the overnight/graveyard shift
- Nice-to-have: experience with Gmail, Slack, Notion
- Competitive pay, always in US dollars
- Work remotely from the comfort of your home
- Health & wellness benefit
- Paid holidays and time off
- Performance and referral bonuses
- Global exposure to the world’s best companies
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