Team Lead - Client Success Specialist (Remote, Night Shift)
Salary undisclosed
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As the Team Lead for Client Success Specialists, you'll oversee daily team operations, coach team members, and drive performance to ensure exceptional client service and attorney-client interactions. Your role will focus on improving processes, resolving escalations, and supporting LegalMatch's mission of providing easy access to legal help.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor the Client Success team to achieve performance goals.
- Oversee daily operations and ensure timely follow-ups with clients.
- Handle escalated client concerns with professionalism and empathy.
- Monitor team performance, provide feedback, and implement process improvements.
- Facilitate training and foster a collaborative, positive work environment.
- Ensure accurate and timely record-keeping in the CRM system.
- Leadership experience in client success, customer service, or a related field.
- Excellent communication, active listening, and problem-solving skills.
- Proficiency in CRM systems and multitasking in a fast-paced environment.
- Customer-focused with a passion for delivering exceptional service.
- Remote Work: Flexibility to work from home.
- Night Shift: Perfect for night owls.
- Leadership Role: Opportunity to lead and shape a high-performing team.
- Fixed Weekends Off: Maintain a healthy work-life balance