Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Chat Customer Support Specialist

Salary undisclosed
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Role Summary

We are seeking a Chat Support Customer Service Representative with at least two years of experience to join our team. In this role, you will provide real-time assistance to customers via live chat, email, and messaging platforms, ensuring prompt and professional support. Your goal is to enhance customer satisfaction by resolving inquiries efficiently, troubleshooting issues, and delivering an excellent customer experience.

Key Responsibilities

  • Respond to customer inquiries via chat and email in a professional and timely manner.
  • Provide accurate information regarding products, services, policies, and promotions.
  • Troubleshoot customer issues and provide step-by-step solutions or escalate complex cases when necessary.
  • Maintain a friendly, empathetic, and customer-focused tone throughout interactions.
  • Process requests such as refunds, order tracking, and account updates as per company policies.
  • Document customer interactions and resolutions in the company’s CRM system.
  • Work closely with internal teams to escalate unresolved issues and provide customer feedback for process improvements.
  • Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.

About You

  • Minimum 2 years of experience in chat support, customer service, or a related role.
  • Excellent written communication skills with strong grammar, spelling, and attention to detail.
  • Ability to multi-task and handle multiple chat conversations simultaneously.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Familiarity with CRM tools, live chat platforms, and email ticketing systems is a plus.
  • Tech-savvy with the ability to quickly learn new software and processes.
  • Flexibility to work in rotational shifts, weekends, or holidays if required.
  • A positive attitude and a strong commitment to delivering exceptional customer service.

Preferred Skills (Optional but Advantageous)

  • Experience in e-commerce, fintech, telecommunications, or SaaS support.
  • Knowledge of AI chatbots, automation tools, or helpdesk platforms.

Work Requirements

  • 40 hours full-time
  • Australian shift
  • Must have access to fast and reliable internet and conducive area to work
  • Must have a reliable laptop or PC with up-to-date software