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Reputational Risk Manager

Salary undisclosed

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Job Summary

  • Support the Reputational Risk Department Head to develop and maintain strong consumer protection policies and practices in the areas of disclosure and transparency, protection of client's information, fair treatment and financial education and awareness for both bank personnel and the customers pursuant to the prevailing regulatory requirements of the Bangko Sentral ng Pilipinas (BSP) covering the basic principles and ethical business practices that govern consumer protection in general. Further assist in the effective assessment, management, and reporting of issues with potential reputational risks to the Bank.

How will you contribute?

  • Performs risk assessment of all complaints with potential reputational risks to the Bank.
  • Consolidates/prepares management reports and ensures prompt and efficient tracking of complaints with potential reputational risks.
  • Coordinates with the concerned Fulfillment Units, respective Branches, and subsidiaries regarding complaints assessed to have potential reputational risk and require immediate resolution as required.
  • Maintains a database of reputational risk reports monthly and quarterly
  • Manages all complaints endorsed for Virtual Mediation Conference (VMC) from documentation, coordination with the concerned business unit/branch and internal legal counsel up to tracking of resolution or result of the mediation proceedings.
  • Assists in the review and update of the Reputational Risk Department’s manual as deemed necessary.
  • Posts as alternate processor in absence of the Consumer Protection Manager and/or Consumer Protection Analyst.
  • Conducts training on related Financial Consumer Protection laws, rules and regulations as part of Employee Training Program (EOP) and Branch Induction Program (BIP) on a regular basis or as scheduled by the HR Learning and Development Department. This function includes ad hoc training to business units of the bank as well as key personnel of the subsidiaries as requested.

What will make you successful?

  • Graduate of a 4-year course, preferably a business-related degree or finance
  • Knowledgeable in policy making and business process improvement related to banking operations preferably in compliance and risk management
  • At least 5 years in banking operations preferably with background in customer service