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Customer Journey Expert

Salary undisclosed

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Job Overview

As a Customer Journey Expert, you will help the Global Financial Crime and Fraud Prevention area towards its mission to drive higher quality and more efficient KYC monitoring and reviews for its consumers via advanced analytics products and services.

You will analyze data from +20 countries which will be consuming multiple services (e.g. Transaction Monitoring, Customer Due Diligence, Customer Screening) and will also communicate in the appropriate level with relevant business/technical stakeholders from these countries. You will also support the definition and follow up on the milestones of Data Roadmaps related to these countries.

You will contribute to key data management and governance activities related to various Data Products and Initiatives in line with the global policies followed by ING.

Key Responsibilities

  • You help ING prevent Money Laundering and Financial Crimes globally.
  • You solve complex challenges and take decisions based on data and facts.
  • You gather and analyze business requirements and design data solution for various FC&FP initiatives, including critical regulatory requirements and implementation.
  • You are always looking to optimize and automate processes and data, working towards improving the efficiency of the FC&FP solutions.
  • You stimulate cross-border interaction and coordinate the contribution of supporting teams (such as data management, global analytics, compliance, process owners, regulators, etc.).
  • You identify ways to improve data governance framework, standards, and policies within FC&FP.
  • You build the bridge between business and IT
  • You give and ask for constructive feedback.
  • You ensure compliance with ING’s policies and standards.

Key Capabilities/Experience

  • You have experience with data management (data flows, data analysis, data integration, data quality, data governance)
  • You have experience in analyzing data sources and business requirements for the development of products and services
  • You have participated in realizing regulatory/processes changes and translating regulatory requirements into functional designs and/or processes (experience within the areas of Financial Economic Crime, Anti Money Laundering or Compliance is a plus).
  • You have (at least) basic experience in querying and analyzing large data sets to identify trends, patterns, and anomalies in data to support business decisions

, ING Hubs