Epicareer Might not Working Properly
Learn More

Senior Director of Healthcare

Salary undisclosed

Checking job availability...

Original
Simplified

The Opportunity

The Senior Leader of Operations in the Healthcare vertical Teleperformance Philippines plays a critical role in overseeing and optimizing operational processes, ensuring client satisfaction, and driving strategic initiatives. This leadership position requires a deep understanding of the healthcare industry, extensive experience in operations management, and the ability to lead large teams effectively

The Responsibilities & Duties

• Operational Leadership: Oversee day-to-day operations within the healthcare vertical, ensuring efficiency, quality, and compliance with industry standards and regulations.

• Client Management: Build and maintain strong relationships with key clients, understanding their needs, and ensuring the delivery of high-quality services that meet or exceed their expectations.

• Strategic Planning: Develop and implement strategic plans to drive growth, improve operational efficiency, and achieve financial targets within the healthcare vertical.

• Team Leadership: Lead, mentor, and develop a team of operations managers and other staff, fostering a culture of excellence, collaboration, and continuous improvement.

• Performance Monitoring: Establish and monitor key performance indicators (KPIs) to track the effectiveness of operations and identify areas for improvement.

• Process Improvement: Identify and implement process improvements to enhance service delivery, reduce costs, and increase client satisfaction.

• Compliance and Risk Management: Ensure compliance with all relevant regulations, standards, and best practices within the healthcare industry and manage risks effectively.

• Technology Integration: Leverage technology and automation to streamline operations, improve accuracy, and enhance service delivery.

The Qualifications

• Healthcare Industry: Minimum of 10 years of experience in the healthcare industry, with at least 5 years in a senior leadership role.

• BPO Environment: Minimum of 7 years of experience in managing operations within a BPO environment.

• Industry Expertise: In-depth knowledge of the healthcare industry, including regulatory requirements, industry trends, and best practices.

• Operational Management: Proven experience in managing operations within a BPO environment, preferably in the healthcare vertical.

• Leadership: Strong leadership and team management skills, with the ability to inspire and motivate large teams to achieve organizational goals.

• Client Relationship Management: Excellent client management skills, with the ability to build and maintain strong client relationships.

• Strategic Thinking: Ability to develop and implement strategic plans to drive growth and improve operational efficiency.

• Analytical Skills: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with clients, team members, and senior leadership.

• Adaptability: Ability to adapt to changing business environments and manage multiple priorities effectively.

• Technology Savvy: Proficiency in leveraging technology and automation to improve operations and service delivery.