Customer Service Representative - Handyman Services (ZR_19546_JOB)

This is a remote position.

Job Highlights

• Contract type: Independent Contractor
• Work Schedule: Monday to Friday 2pm - 6pm Mansfield, TX, 20 hours a week
  
  

Client Timezone: Central Time (Dallas-Fort Worth area)

Client Overview

Join a forward-thinking handyman services company that’s revolutionizing the industry in the Dallas-Fort Worth area. This innovative business has recently streamlined its service offerings, implementing cutting-edge self-scheduling systems for common tasks. As they continue to grow and expand their customer base, they’re seeking a dynamic individual to support their customer service and administrative operations.

Job Description

Embark on an exciting opportunity as a Customer Service Representative and Office Admin Assistant for a progressive handyman services company. In this role, you’ll be at the forefront of customer interactions, managing inquiries and guiding clients through our innovative self-scheduling system. You’ll work with state-of-the-art platforms and tools, ensuring smooth operations and contributing to the company’s growth. This position offers a unique blend of customer service and administrative tasks, providing a diverse and engaging work experience. As an integral part of a business that’s redefining the handyman services industry, you’ll have the chance to grow your skills and make a significant impact.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing exceptional service via phone and digital platforms
• Guide customers through the self-scheduling process, ensuring a seamless experience from initial contact to service completion
• Manage and organize various administrative tasks to support efficient business operations
• Utilize and maintain multiple digital platforms including Facebook, Google, Next Door, and QuickBooks
• Assist in streamlining the sales process, contributing to increased customer satisfaction and business growth
• Collaborate with the owner on marketing initiatives and relationship-building efforts
• Handle inbound calls professionally, with a focus on peak afternoon hours
• Contribute to the continuous improvement of customer service processes and procedures
  
  

Requirements

• Proficiency in using various digital platforms and applications, including Facebook, Google, Next Door, and QuickBooks
• Excellent communication skills in English, with a strong customer service orientation
• Demonstrated ability to work independently and manage time effectively in a remote setting
• Basic understanding of office administration tasks and willingness to learn new processes
• Strong problem-solving skills and ability to guide customers through technical processes
• Reliable internet connection and comfortable working environment for remote work
• Flexibility to adjust working hours based on business needs, primarily focusing on afternoon shifts
• Enthusiasm for learning about the handyman services industry and contributing to company growth
• Previous experience in customer service or administrative roles is a plus, but not required for the right candidate
  
  

Benefits

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Steady freelance job
  
  

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_20139_JOB