Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Customer Service Representative | Onsite | Day shift

Salary undisclosed
Checking job availability...
Original
Simplified
Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Location: 1880, Eastwood, Quezon City

Work setup & shift: Onsite / Day shift

Why join MicroSourcing?

You'll Have
  • Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Service Agent, you will be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring an exceptional customer experience. You will respond to support tickets from live chat, email, and phone calls, providing timely and accurate assistance.

Key Responsibilities
  • Respond to customer inquiries via chat, email, social media and phone in a professional and friendly manner.
  • Manage and resolve customer support tickets efficiently, ensuring timely follow-ups.
  • Provide product information, troubleshoot issues, and offer solutions to customer concerns.
  • Process orders, exchanges, returns, and warranty claims as needed.
  • Maintain accurate records of customer interactions and update support systems.
  • Escalate complex issues to the appropriate department while maintaining ownership of the customer experience.
  • Assist with customer feedback collection and suggest improvements to enhance service quality.
  • Stay up to date with product knowledge and company policies to provide accurate information.

What You Need

Non-negotiables

  • Minimum of 1-2 years experience in the BPO Industry in a Retail or E-commerce account
  • Familiarity in using CRM and customer support platforms like Zendesk, Freshdesk, or HubSpot.

Preferred skills/expertise
  • Ability to handle multiple support tickets across chat, email, and phone efficiently.
  • Ability to learn and recall product details to provide accurate support.
  • Ability to understand customer concerns by paying close attention and asking the right questions.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/
  • Terms & conditions apply