Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

IT Service Desk L2 Analyst

  • Full Time, onsite
  • myGwork - LGBTQ+ Business Community
  • Philippines, Philippines
Salary undisclosed
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This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

The Role

  • Manage escalated tickets from Service Desk L1 and other support group.
  • Performs advance troubleshooting and handles more complex issues or unresolved incidents/request.
  • Records/tracks issue/request and confirm resolution prior to closure. Responses are not scripted and require extensive probing of callers for specific information.
  • Collaboration, Coordination and Communication with Infrastructure, Engineering, or other support groups to resolve Incidents and Requests.
  • Aid Infrastructure/engineering/project team during specialized testing and support activities
  • Contribute to Knowledge management by creating, reviewing knowledge articles/videos for both end user and SD L1 training and knowledge skills enhancement.

Acts as Continuous Service Improvement Catalyst to promote efficiency of Service Desk

  • Aids/answers technical/process questions from SD
  • Participates in Infrastructure/Engineering/Messaging Calls.
  • Collaborate/Coordinates with other Resolver Groups.
  • Creates/Sends email escalation to SD Lead for incorrectly handled SD L1 tickets.
  • Assists with creation/improvement of SD knowledge articles that can help increase FCR.
  • Point of contact for new technology releases/adoption for support testing prior to knowledge documentation creation/approval.

Qualifications

The Requirements
  • At least 3 years of Service Desk L1 experience or IT performance analysis and end-user support role.
  • Technical knowledge of WTW products and services is an asset.
  • Microsoft, ITIL Foundation, IELTS, TOEFL Certification is an advantage.
  • Advance knowledge of MS Office 365, MFA, VPN, Azure, computer hardware and software.
  • Advance knowledge in administering Active Directory and Exchange servers related Tools
  • Proficiency in Service Now ticketing tool or other task management software.
  • Exceptional analytical and problem-solving skills.
  • Strong English communication, collaboration, and interpersonal skills.
  • Excellent organizational, time management and multitasking skills.

WTW is an Equal Opportunity Employer