Customer Service Specialist
Salary undisclosed
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Responsibilities
- Answers/resolves and processes level 2 escalated concerns through assigned channels (email and outbound call) within agreed turnaround times and standards of quality in a prompt manner
- Work closely with other teams, including Warehouse, Product, and Operations teams, to ensure customer feedback/escalation is heard and to provide ideas for improvement
- Conducts initial investigations and makes attempts to resolve L1 fraud/abuse related to the company's digital product following the provided SOPs
- Perform additional ad hoc tasks as needed
Required skills and qualifications
- College graduate
- Experience working in a call center or customer-support role (good to have)
- Strong active listening and verbal communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
Amendable to work onsite in Mandaluyong
Job Type: Full-time