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Customer Service Specialist

Salary undisclosed

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Responsibilities

  • Answers/resolves and processes level 2 escalated concerns through assigned channels (email and outbound call) within agreed turnaround times and standards of quality in a prompt manner
  • Work closely with other teams, including Warehouse, Product, and Operations teams, to ensure customer feedback/escalation is heard and to provide ideas for improvement
  • Conducts initial investigations and makes attempts to resolve L1 fraud/abuse related to the company's digital product following the provided SOPs
  • Perform additional ad hoc tasks as needed

Required skills and qualifications

  • College graduate
  • Experience working in a call center or customer-support role (good to have)
  • Strong active listening and verbal communication skills
  • Proficiency in problem-solving
  • Ability to multitask and manage time effectively

Amendable to work onsite in Mandaluyong

Job Type: Full-time