Epicareer Might not Working Properly
Learn More

Contact Centre Specialist

Salary undisclosed

Checking job availability...

Original
Simplified

COMPANY DESCRIPTION

PSO (Manila) Limited Philippine Branch Office, also known as PSO Manila, is part of the Pepper Group, a global credit provider with operations in the UK, Ireland, Europe, Asia, and Australia. PSO Manila serves as a shared service facility for Pepper Money Limited, focusing on Australian and New Zealand residential and consumer lending operations. With over 400 Filipino employees, PSO Manila offers a dynamic and diverse work environment within the financial services industry.

RESPONSIBILITIES

  • Assist the Customer Service Team through all post settlement phone enquiries
  • Ensure the timely collection and maintenance of delinquent accounts through controlled policy, processes and legislative requirements
  • Ensure customers are provided with the highest level of service within company guidelines
  • Ensure that all functions are completed accurately and within service level agreement
  • Responsible in handling customer enquiries relating to Mortgage and Auto products via tools and systems
  • Ensure the minimization of fraud, credit, and operational losses in the organization to below industry standards

SELECTION CRITERIA

  • Candidate must possess at least a Bachelor's/College Degree in any field
  • Excellent English communication skills, both verbal and written
  • Minimum of two (2) years experience in a Contact Centre or Collections environment
  • Knowledge of Australian Finance Regulatory Environment will be an advantage
  • Experience in a BPO/multinational institution is preferred