Head of Valley Studios

Job Title: Head of ValleyStudios – Outbound Sales & Operations

Location: Philippines (Remote)

Reports To: [CEO/CoS]

About Us:

ValleyStudios delivers Done-For-You (DFY) LinkedIn appointments service that combines advanced outbound technology, expert strategists, and a zero-risk guarantee. We’re looking for a hands-on leader who can drive operations, scale our business unit, and continuously enhance our processes.

Role Overview:

We are seeking a hands-on operations executive who excels in day-to-day execution and account management. You will be responsible for ensuring execution of our detailed SOP, maintaining high-quality performance on every account, and driving continuous operational improvements. You will also oversee team performance, manage client communications, and ensure our outbound campaigns are executed with precision and attention to detail.

Salary:

$3,000/mo + up to $1k/mo in bonuses based on performance

Working Hours:

Monday to Friday: 8am to 6pm EST

Saturday: 9am to 1pm EST

Key Responsibilities:

• Day-to-Day Execution & Account Management:
• Own the ongoing management and execution of outbound campaigns after initial account setup.
• Ensure each account follows our SOP meticulously—from daily message approvals and prospect tracking to weekly performance updates.
• Troubleshoot and resolve day-to-day outbound issues, ensuring high-quality campaign execution.
• Monitor and analyze key performance metrics (acceptance rates, response rates, booked meetings) and implement corrective actions as needed.

Operations & Process Enhancement:

• Daily Task Management:
• Message Approvals: Review, approve, or provide feedback on all outbound messages and responses within the system to ensure they meet quality standards.
• Prospect Tracker Updates: Ensure the Interested Prospect Tracker is updated in real-time with every calendar link sent, meeting booked, and response received.
• Campaign Health Checks: Conduct daily audits of each outbound campaign to verify that each LinkedIn account has a minimum of 75 outstanding prospects. Flag and escalate any issues immediately.
• Slack & Communication: Actively monitor and participate in daily Slack communications to address any urgent campaign issues or client queries. Provide timely responses to internal team questions and client concerns.

• Weekly Operational Routines:
• Team Meetings: Host weekly operational meetings to review performance metrics, address challenges, and discuss process improvements with the Sales and CX teams.
• Reporting: Compile weekly performance reports using Google Slides and our Metrics Template. This includes capturing key KPIs such as total messages sent, response rates, accepted connections, and booked meetings by each LinkedIn account.
• Process Review: Lead a weekly review session of the SOP execution, gather feedback from team members, and identify opportunities to enhance workflows.

• Monthly & Ad Hoc Tasks:
• Monthly Metrics & Client Updates: Prepare detailed monthly performance presentations for clients, summarizing outcomes and actionable insights. Use Notion and Google Slides to create professional, data-driven presentations.
• Continuous Process Improvement: Proactively identify operational bottlenecks or inefficiencies and work with the team to implement process enhancements. This includes updating Notion documentation, refining checklists, and streamlining workflow automation.
• Training & Onboarding Support: Ensure new team members are quickly brought up to speed on the SOP and operational expectations through structured onboarding sessions and regular coaching.

Team Leadership & Client Interaction:

• Manage the day-to-day performance of the Sales and Customer Experience (CX) teams, ensuring adherence to SOPs and quality standards.
• Oversee account hand-offs from the setup phase, and maintain long-term client relationships through regular check-ins and performance reviews.
• Act as the main point of contact for clients, addressing inquiries, gathering feedback, and ensuring a smooth client experience.
• Prepare and deliver client presentations, using Google Slides and other tools, to clearly communicate campaign performance and operational updates.

Communication & Problem-Solving:

• Demonstrate excellent internal and external communication skills, ensuring alignment between teams and with clients.
• Quickly identify and resolve operational challenges, and proactively implement solutions to improve campaign performance.
• Provide detailed, actionable insights based on metrics and client feedback.

P&L & Performance Accountability:

• Take responsibility for the P&L of the business unit, ensuring that operations are not only efficient but also cost-effective.
• Report on financial performance, operational efficiency, and client satisfaction to senior leadership.

Required Qualifications:

• Experience: Minimum 5+ years in outbound sales, digital marketing, or operations management with hands-on execution experience.
• Proven track record of managing client accounts and scaling operational teams.
• Experience with detailed process execution, preferably in a high-growth, technology-driven environment.

Skills & Competencies:

• Execution Focus: Strong ability to manage day-to-day operations and ensure meticulous adherence to established SOPs.
• Attention to Detail & Organization: Highly diligent and organized, with the capability to manage multiple client accounts and tasks simultaneously.
• Communication: Exceptional written and verbal communication skills for effective internal collaboration and client presentations.
• Technical Proficiency: Advanced proficiency in Notion and Google Slides; experience with CRM systems (e.g., HubSpot, Salesforce) and marketing automation tools.
• Analytical Skills: Ability to analyze performance metrics and generate actionable insights.
• Problem-Solving: Adept at troubleshooting operational issues and implementing timely solutions.
• Education: Life :)

What We Offer:

• Competitive salary with performance-based bonuses.
• A pivotal leadership role with significant impact on operational excellence and client satisfaction.
• Opportunity to build, manage, and scale a high-performing team in a dynamic, technology-driven environment.
• A collaborative, innovative, and supportive work culture.
• Continuous learning and professional development opportunities.