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Windows Systems Administrator

Salary undisclosed

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This position performs moderate research, design, and systems engineering assignments and responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product and service offerings. Additionally, this position is also responsible for triage change management support.

Qualifications:

  • A bachelor’s degree (Information Systems, Computer Science)
  • Minimum 5 years’ experience with Windows server operating systems including Windows 2012, Windows 2016, Windows 2019, and Windows 2022 in a large, corporate environment.
  • At least 3 years of Advanced experience supporting and configuring VMWare.
  • Advanced experience with Windows performance monitoring and tuning.
  • Advanced experience with Windows Active Directory including sites and services, schema, attributes, topology and security.
  • Advanced experience with Windows Active Directory DNS, DHCP and WINS.
  • Advanced Windows troubleshooting and analysis.
  • Strong interpersonal, communication, and follow-up skills, both in verbal and written forms, are essential for this role.
  • Ability to define, analyze and resolve issues both effectively and efficiently.
  • Proficient in working both independently and collaboratively with colleagues.
  • Capable of efficiently monitoring, defining, analyzing, and resolving issues in a high-pressure production environment

Accountabilities:

  • Responsible for providing Level L2 support.
  • Responds to incidents and addresses service requests.
  • Responsible for scheduling and implementing Change Requests in compliance with Change Management policies.
  • Responsible for providing new server builds.
  • Responsible for Problem Management - Problem identification and solution of the problem.
  • Responsible for implementing growth capacity requests (storage, CPU, memory).
  • Oversees and handles email-related issues within the O365 environment.
  • Follow security guidelines for the proper delegation of accounts and privileges.
  • Actively participates in team meetings and activities.
  • Foster strong, positive relationships with development teams, peers, L3 teams, and End users, emphasizing collaboration and open communication.
  • Responsible for the ongoing management and maintenance of the Citrix environment.
  • Provide system maintenance by performing routine/monthly maintenance on IT systems and hardware including updates, patches, backups and/or antivirus installations
  • Provide professional, clear, concise, and timely status communication to relevant parties on issues and workload summaries
  • Provide excellent customer service to end users including responding to inquiries and requests in a timely and professional manner.
  • Proactively seeks opportunities to improve system operations, with a particular emphasis on automation and cost reduction.

Why join us?

  • Continuous improvement for our employees
  • 24 Annual Paid Time-Offs, will become 30 once the 5th year is reached
  • Competitive benefits with annual merit increase and incentives
  • Comprehensive HMO Coverage on Day 1 - for you and up to 4 dependents
  • Life and Accident Insurance on your Day 1
  • Flexible Retirement Plan
  • Hybrid Work Set-Up. IT equipment will be provided.