Branch Operations Manager

WHO WE ARE?

At Equilibrium Intertrade Corporation, we are committed to being CUSTOMER CENTRIC, valuing our customers both inside and outside the organization. Our PASSION FOR INNOVATION drives us to continually learn and adapt, as we believe that to lead in our industry, we must never stop exploring new ideas. We stand resilient and steadfast, embodying a WINNING SPIRIT that thrives amid challenges, fully committed to the growth of the coffee industry. Our COLLABORATIVE nature allows us to engage with a diverse community—Farmers, Baristas, small business owners, and representatives from coffee chains—treating each individual with the respect and attentiveness they deserve, united by shared goals and values. Our commitment to SUSTAINABILITY makes us future-friendly, as we diligently practice environmentally responsible initiatives.

Above all, we take pride in being Equilibrium, a work environment where people can shine, speak up, and bring out the best in themselves and support one another like FAMILY.

Are you one of us? If you are, then JOIN US!

We are HIRING:

Branch Operations Manager

JOB SUMMARY

Mainly responsible for:

• Branch Management and Operational Efficiency
• Implementation of Operational Process and its Improvement
• Optimal Utilization of Resources
• Customer Delivery Support, Retention, Satisfaction and Excellence

JOB RESPONSIBILITIES

• Over-all in charge with planning, implementing, controlling and improving Branch operations, its resources and processes
• Strongly implements and improves operational management systems, processes and best practices of the entire branch through the respective Lead/Head
• Oversees Branch operations, through its Lead/Head, by ensuring that the organization is managed and performing efficiently and effectively
• Directs and ensures maximum productivity from Supply Management, Customer Service, Finance, People & Culture, Sales and Marketing Teams
• Ensures efficient purchase of materials, effectively plans inventory and oversees warehouse efficiency
• Defines, implements and revises strategic operational policies and guidelines for the Branches.
• Develops and executes new growth directives
• Keeps track of the Branch revenue margins and conducts budget reviews to improve and continuously maximize profitability
• Constantly conducts research on management methodologies and workflow processes for Branch Operational performance
• Oversees the entire budgeting process from proposal to expense control
• Maintains strict control and awareness of all financial transactions
• Manages the implementation of new equipment, procurement and resource allocation
• Establishes compliance of all operational programs with local regulations, including those imposed by respective government offices
• Identifies, recommends and co-performs a variety of seminars, workshops and training on Coffee products, machine, equipment and complimentary supplies
• Oversees client support services with strong emphasis on service delivery, safety concerns and customer complaints
• Ensures and promotes safe and positive work environment for all employees and customers
• Manages the overall performance of employees and provide feedback and counsel to improve efficiency and effectiveness
• Sets and implements goals and plans for excellent service standards.
• Develops and implements performance metrics
• Develops and implements improvements on operational processes
• Communicates and implements company policies and procedures; delivers and documents corrective counseling and/or discipline when necessary

REQUIRED EXPERIENCE & CREDENTIALS

• Bachelor’s Degree in Business Administration, Management, or any related field
• Must at least have a 7-year successful experience as a Regional Operations Officer in a fast-paced work environment; FMCG Industry exposure is a plus
• Preferably with MBA Degree or equivalent or related certification
• Must have very strong knowledge and inclination on Operations Management, Finance and People Resources
• Understanding of general finance and budgeting, including profit and loss and cash management

QUALIFICATIONS / SKILLS

• Outstanding Core Sales Skills
• Strong Operational Management Skills
• Excellent Customer-centric Skills
• Excellent Organizational Skills; Analytical Skills
• Creative Problem Solving; Decision-Making
• Excellent Presentation Skills
• Outstanding People and Financial Management Skills
• Strong Profitability Management Skills
• Excellent Process and Project Management
• Excellent Territory Management
• Excellent Time Management
• Above Average Industry and Product Knowledge
• Strong communication skills – verbal, written, listening and interaction
• Above average Resource Management Skills
• Proficiency in Microsoft Office including Outlook, Word, Excel and PowerPoint

TRANSFERABLE / FUNCTIONAL

• Ability to manage complex projects and multi-task
• Able to work with other departments related to a certain task on a constant and regular basis
• Ability to effectively work independently or as a team member on a fast-paced environment and can work under pressure
• Ethical and highly efficient management skills
• Demonstrates a sense of urgency and ability to meet deadlines
• Drive to emphasize excellence
• Excellent listening and negotiation skills
• High communication, delegation, and collaboration skills

ABILITIES / ATTITUDE

• Provides caring and inspired leadership
• With high sense of integrity and work dedication
• Effectively exercises fairness and sound judgement on work related matters and People issues affecting the interest of the organization
• Effective Coaching Skills; building internal and external relationships
• With strong emphasis on excellence, motivating and empowering people and maintaining high sense of understanding on Talent limitations and areas of improvements