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Jobs or company...

Customer Success Specialist - Freelance, Remote

Salary undisclosed
Checking job availability...
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Simplified

Department: Client: Beauty & Wellness

Location: Philippines

Compensation: $5.00 - $8.00 / hour

Description

About the Opportunity
We are building a dynamic talent pool of Customer Success Specialists across all experience levels to match with various client opportunities. As a freelance Customer Success Specialist, you'll have the opportunity to work with diverse clients across multiple industries, leveraging your specific expertise in a flexible work arrangement.

How It Works

  • Submit your application with detailed information about your expertise

  • Complete our skills assessment and technical evaluation

  • Join our talent pool if qualified

  • Get matched with relevant client projects based on your skills and availability

  • Accept projects that interest you and match your schedule



Why Join Our Talent Pool?


  • Opportunities at Every Level: From entry-level to expert positions


  • Flexible Engagement: Work on projects that match your schedule and interests


  • Growth Potential: Start with basic projects and progress to more complex ones


  • Mentorship Possibilities: Opportunities to learn from experienced analysts


  • Diverse Projects: Access opportunities across industries and analytical specialties


  • Quick Matching: Get fast-tracked to relevant opportunities when they arise


  • Professional Development: Expand your portfolio with varied client projects


  • Competitive Rates: Benefit from fair compensation based on your experience level



What We're Looking For

We welcome applications from Customer Success Specialists of all levels with expertise from various industry backgrounds:

  • Software as a Service (SaaS)

  • Technology and IT Services

  • Financial Technology

  • Healthcare Technology

  • E-commerce and Digital Retail

  • Professional Services

  • Educational Technology

  • Telecommunications


Our client are looking for talented Customer Success Specialists with the following specializations:

  • Enterprise Customer Success

  • Technical Customer Success

  • Implementation and Onboarding

  • Customer Education and Training

  • Strategic Account Management

  • Customer Experience Design

  • Customer Analytics and Insights



Skills, Knowledge and Expertise

Required Qualifications:

  • Bachelor's degree in Business, Communications, or related field

  • 2+ years of customer-facing experience in SaaS or technology industry

  • Proven track record of managing and growing customer relationships

  • Strong analytical skills with experience in data-driven decision making

  • Excellent verbal and written communication skills

  • Experience with CRM systems and customer success platforms


Technical SkillsCandidates should be proficient in one or more of the following:

  • Strategic account planning

  • Project management

  • Data analysis and reporting

  • Presentation skills

  • Business process analysis

  • ROI calculation

  • Stakeholder management


What to expect...

Schedule:
  • Majority of our clients are within US business hours from Monday to Friday but some may have unusual business hours. Opportunities maybe full-time or part-time.

Compensation:

  • Rate starts at $5 per hour

  • Payment is made via Deel


Equipment:
  • Candidate must have the following WFH Set-Up:

    • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.

    • Internet speed of at least 40MBPS

    • Headset with an extended mic that has noise cancellation and a webcam

    • Back-up computer and internet connection

    • Quiet, dedicated workspace at home






Benefits