At Eviden, together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
This position is key to leading the Non-Voice Service Team, ensuring high-quality service delivery and team performance. The Team Lead will be responsible for guiding Process Associates, monitoring performance, implementing new processes, preparing MIS reports, and managing customer queries. Strong leadership, communication, and analytical skills, along with experience in the BPO/KPO industry (especially in insurance), are essential for success in this role.
Shift Schedule: Nightshift (8:30PM-5:30 AM)
Work Setup: Full Onsite at McKinley, Taguig
Job Description:
- This position will serve as a key member of the Non-Voice Service Team of Gallagher Service Center LLP.
- Will be reporting to the Process Manager.
- This position will require an individual who has a previous and demonstrated ability of success in: Proven people management skills and Service delivery
- The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.
- This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
- This position will require the ability to motivate, instill accountability and achieve results.
- This position will require monitoring the effectiveness of a team of Process Associates.
- This position will require the ability to prepare MIS reports.
- This position will require the ability to interact with Customers and manage their queries.
- This position will require providing day-to-day coordination on the activities of the team.
- This position will require attending and responding to written/electronic correspondence.
- Candidate should have been in a Team leader role for at least 2 years
- Should have exposure to handling 15-20 FTEs
Job Qualifications:
- Bachelor's degree in finance or accounting
- Excellent communication skills - verbal and written
- Strong analytical skills
- Minimum of 4 years experience in BPO/KPO industry especially in insurance field
- Candidate must have a 2 years experience in a Team Lead role
Company Website: https://eviden.com/ | Expanding Possibilities across Data & Technology
Company Video: https://youtu.be/zFjyds29Prw