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About Us
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At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As an Assisted Digital Team Leader in our Customer Contact Centre Tribe, you’ll play a key role in helping to lead a dedicated team of bankers to deliver swift and efficient support to ANZ's digital customers, fostering a high-performance environment. This role consists of first-line supervisory roles responsible for leading and motivating a team of professionals with accountability on all operations service delivery parameters at the team level. They are responsible for implementing tactical activities aligned to the overall operational and organisation strategy. These are roles focused on leading customer service and customer management teams and has close communication and interaction with customers and/or frontline.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent, Full time Role
Location: MDC 100 Building, Eastwood, Libis, Quezon City
Work Hours: Shift Starts 8AM PHT | 100% onsite during training. Hybrid Set-up will be observed after Model Office.
What will your day look like?
To grow and be successful in this role, you will ideally bring the following:
So why join us?
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 87767.
Job Posting End Date
28/02/2025 , 11.59pm, (Melbourne Australia)
Standard
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As an Assisted Digital Team Leader in our Customer Contact Centre Tribe, you’ll play a key role in helping to lead a dedicated team of bankers to deliver swift and efficient support to ANZ's digital customers, fostering a high-performance environment. This role consists of first-line supervisory roles responsible for leading and motivating a team of professionals with accountability on all operations service delivery parameters at the team level. They are responsible for implementing tactical activities aligned to the overall operational and organisation strategy. These are roles focused on leading customer service and customer management teams and has close communication and interaction with customers and/or frontline.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent, Full time Role
Location: MDC 100 Building, Eastwood, Libis, Quezon City
Work Hours: Shift Starts 8AM PHT | 100% onsite during training. Hybrid Set-up will be observed after Model Office.
What will your day look like?
- Monitor and keep track of team performance versus key targets and objectives.
- Increase productivity, utilisation and efficiency of staff through regular coaching, 1:1 conversations and performance management.
- Take customer escalations as required.
- ADHOC: contribute to the delivery of key changes or initiatives to improve customer outcomes, and/or reduce business risks.
- Collaborate with peers and teams from other geographies
- Risk & Compliance;
- Ensure self compliance to prescribed accreditation, policies and procedures of ANZ
- Ensure ANZ’s core values are always maintained in dealing with staff, colleagues and customers
- Meets the standards of Quality, Risk, Compliance and behaviours as required by ANZ
- Proactively identifies and raises risks with management or senior colleagues.
To grow and be successful in this role, you will ideally bring the following:
- Extensive Customer Contact Centre Experience particularly in Customer Service environment.
- Knowledgeable in Coaching and development for front line staff.
- Proven record of driving performance and developing strategies/action plans using data.
- Experience in stakeholder management
So why join us?
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 87767.
Job Posting End Date
28/02/2025 , 11.59pm, (Melbourne Australia)