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PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.
Who we are
Brivity VA, a brand of PLACE, is looking for a detail-oriented and customer-focused Billing Support Specialist to join our team. This role is responsible for addressing customer inquiries and concerns related to billing, ensuring accuracy in invoices, resolving disputes, and providing exceptional customer service. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a keen eye for detail.
What is expected of you
Our selection and assessment process is not for the faint of heart. It is tedious but just. It takes some time but it is absolutely worth it as it sets you up for success from Day 1.
Step 1: Career Consultation | In this step, you meet with our career consultants for about 30-45 minutes to discuss the job opportunities in our organization relative to the ones you are looking for. We also make sure that you have the right technology to carry out the job from the comfort of your home.
Step 2: Brivity Bootcamp | In this step, we equip you with information about our platform, Brivity, and assess your ability to apply this knowledge in a simulated real estate environment. The entire bootcamp runs for two weeks with screen-in assessment at the end of every week. As you will be supporting our platform users, it is imperative that you pass all the assessments required during this step.
Step 3: Client Match | While in Brivity Bootcamp, you will be given the opportunity to meet with potential clients. During this time, you are empowered to assess each job opportunity we present to you. Our intention is to get you matched to a client the soonest time possible!
What's in it for you
We offer a competitive compensation and benefits package that includes a retirement plan, full HMO coverage for you and an eligible dependent, performance-based incentives, ability to participate in our stock purchase program, and great support for ongoing professional development. You will also benefit from our culture that's anchored on values such as doing the right thing, seeking first to understand, and living life passionately. It is engaging, challenging and absolutely rewarding!
Salary: Up to Php 67,500 per month depending on skill/experience
If you are not certain this is something you'd be interested in pursuing, we still encourage you to complete the submission. Our career consultants can help you decide if your interests or attributes fit, and answer questions or clarifications you may have.
Who we are
Brivity VA, a brand of PLACE, is looking for a detail-oriented and customer-focused Billing Support Specialist to join our team. This role is responsible for addressing customer inquiries and concerns related to billing, ensuring accuracy in invoices, resolving disputes, and providing exceptional customer service. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a keen eye for detail.
What is expected of you
- Respond to customer inquiries regarding invoices, payments, billing discrepancies, and account balances via phone, email, or chat.
- Investigate and resolve billing issues, disputes, and escalations in a timely and professional manner.
- Process billing adjustments, credits, refunds, and payment corrections as needed.
- Work closely with internal departments, including Finance, Sales, and Tech, to ensure accurate billing and seamless customer experience.
- Maintain up-to-date knowledge of billing policies, procedures, and company services to provide accurate information to customers.
- Document customer interactions, resolutions, and escalations in the company's CRM or billing system.
- Assist in monthly billing cycles, invoice generation, and payment reconciliation.
- Identify patterns in customer complaints and suggest improvements to the billing process.
- Ensure compliance with company policies, regulatory requirements, and industry best practices.
- 1-3 years of experience in billing, customer service, or business operations.
- Strong problem-solving and analytical skills with a customer-first mindset.
- Excellent written and verbal communication skills.
- Proficiency in billing software, CRM systems, and Microsoft Office (Excel, Word, Outlook).
- Ability to work independently, manage multiple tasks, and meet deadlines.
- Strong attention to detail and accuracy in data entry and financial transactions.
- Ability to work independently following the client's business hours (Pacific, Central, Eastern, Mountain)
Our selection and assessment process is not for the faint of heart. It is tedious but just. It takes some time but it is absolutely worth it as it sets you up for success from Day 1.
Step 1: Career Consultation | In this step, you meet with our career consultants for about 30-45 minutes to discuss the job opportunities in our organization relative to the ones you are looking for. We also make sure that you have the right technology to carry out the job from the comfort of your home.
Step 2: Brivity Bootcamp | In this step, we equip you with information about our platform, Brivity, and assess your ability to apply this knowledge in a simulated real estate environment. The entire bootcamp runs for two weeks with screen-in assessment at the end of every week. As you will be supporting our platform users, it is imperative that you pass all the assessments required during this step.
Step 3: Client Match | While in Brivity Bootcamp, you will be given the opportunity to meet with potential clients. During this time, you are empowered to assess each job opportunity we present to you. Our intention is to get you matched to a client the soonest time possible!
What's in it for you
We offer a competitive compensation and benefits package that includes a retirement plan, full HMO coverage for you and an eligible dependent, performance-based incentives, ability to participate in our stock purchase program, and great support for ongoing professional development. You will also benefit from our culture that's anchored on values such as doing the right thing, seeking first to understand, and living life passionately. It is engaging, challenging and absolutely rewarding!
Salary: Up to Php 67,500 per month depending on skill/experience
If you are not certain this is something you'd be interested in pursuing, we still encourage you to complete the submission. Our career consultants can help you decide if your interests or attributes fit, and answer questions or clarifications you may have.