Senior Application Support Engineer
Job Summary:
Are you a highly analytical problem solver with a strong understanding of web applications, SQL/PL-SQL, and Java? Do you enjoy collaborating with teams, debugging complex technical issues, and contributing to innovative solutions? If so, we invite you to join our dynamic team as a Application Support Engineer!
You will play a critical role in supporting enterprise-grade applications, analyzing data flow and architecture, and resolving issues for our global clients. This position offers an excellent opportunity to work with cutting-edge technologies and gain exposure to diverse projects while advancing your career.
Key Responsibilities:
- Debug and resolve technical issues using SQL/PL-SQL in a live or test environment.
- Analyze and troubleshoot web applications, ensuring smooth functionality.
- Work on data flow and architecture to identify root causes of system issues.
- Collaborate with cross-functional teams, including Development, QA, and Product Support, to deliver timely solutions.
- Support deployment, configuration, and troubleshooting of applications on various platforms.
- Provide detailed technical support for customers via multiple communication channels.
- Document solutions and contribute to building knowledge bases for future use.
- Participate in brainstorming sessions to improve processes and tools.
Required Qualifications:
- SQL/PL-SQL expertise: Hands-on experience in writing and debugging complex queries.
- Web application knowledge: Solid understanding of web application architecture and troubleshooting.
- Java proficiency: Familiarity with Java development and debugging.
- Data flow understanding: Ability to trace and analyze data flows within systems.
Preferred Qualifications:
- Linux experience: Exposure to Linux/UNIX systems and basic shell scripting.
- Background in Development, QA, or Product Support for enterprise or SaaS applications.
- Familiarity with tools like Tomcat, WebLogic, or other application servers.
- Understanding of application logs and monitoring tools for root cause analysis.
What We Offer:
- Agile environment: Be part of a collaborative and innovative team backed by a strong enterprise.
- Continuous learning: Access to online learning platforms, in-house training, and tech talks.
- Career development: Clear growth opportunities with support for internal promotions.
- Work-life balance: Flexible PTO and a supportive workplace culture.
- Diverse network: Connect with professionals through special interest groups and collaborative initiatives.
Why Join Us?
At our company, you’ll have the chance to work on cutting-edge projects, improve your skills, and make a meaningful impact in the world of application support and application architecture. If you're passionate about solving complex problems and eager to grow your career, we'd love to hear from you!