Shift Manager NA
Location: Cebu
Shift: 9pm-6am, Mon-Fri
Arrangement: Onsite
Unlock your potential!
+ Site Management of the office site (1 building /1 shift).
+ Ensure excellence of our facilities, drive the amazing employee and client experience when on site.
+ Lead a team of people leaders & support from different functions or seamless execution of all human experience, people management, events, health & safety and site initiatives/projects.
Personal Attributes
+ Communication – Clear, Concise and Compelling + Presentation - High influencing ability, enjoys being on stage and the comfortable being at the center of driving a discussion.
+ Intelligence - A natural problem solver, with an ability to see the problem after the problem. Strong demonstrated commercial acumen.
+ Motivation - A daily Driver, creates urgency, brings energy and solutions to every situation or audience. + Ambition - Unrealistically ambitions for growth and client success. Thinks big, wants to win big and is passionate about taking people on that journey.
+ Leadership - An inclusive but decisive leadership style with a very goal focused approach to helping other achieve more than they expect of themselves.
Key Accountabilities
+ Main contact for Site operational performance for global teams assigned to one shift
+ Service Delivery (Tickets, CSAT, NPS)
+ Experience (Tickets, Engagement, eNPS, SAT)
+ Communication (Internal, stakeholders, team member, partners)
+ Leadership & Culture (Performance, metrics, standards & reporting, learning)
+ Onboard/offboard experience
+ Crisis management & business continuity
+ Admin/facilities as it relates to employee, clients, experience
+ Special projects as required
Expected Behaviours
+ Live & Breathe our Values
+ Own Your Space
+ Bring energy and good vibes to the team
+ Be open to feedback, continuous improvement and adaptability to change
+ Solutions, Solutions, Solutions!!!
Skills & Qualifications
2-6 years of experience – Essential
+ Operation Management
+ Employee engagement
+ Client engagement
+ Experience in IT Support, Admin Services & Facilities Management
+ Business Continuity
+ Leading large teams in operations
What’s in it for you?
- A competitive salary
- Health Insurance, and Life Insurance coverage
- 21 annual paid leaves
- Annual increase (Annual Performance Review)
- Tenure Recognition Program
- Access to certifications and courses from Ab2 Institute of Accounting
- 20+ options of free coffee and chocolate drinks
- Billiards, table tennis, or foosball in our breakout room
- Work-life balance and logging off on time for you to enjoy more personal time.
- A genuinely diverse, caring, supportive and high achieving team environment.
- Ongoing training, development and career progression opportunities
We live by our VALUES to cultivate and foster growth and innovation.
BE AWESOME: Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.
KEEP IT REAL: We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.
BRING THE WOW: We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.
DREAM BIG: We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.
Visit us at: https://careers.toaglobal.com/
Join TOA Global and experience the difference!
We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.