Operation Delivery Manager (PaaS APAC)
Salary undisclosed
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Who We Are
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.
SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
Why this role is important to us
This role is strategic in building a strong partnership between clients and SimCorp by being a trusted advisor to the clients, initiating service improvements, and collaborating with PaaS in prioritizing value adding initiatives.
What you will be responsible for:
Document, operationalize, and sustain steady state production services for BAU clients. Reviews operational readiness of on-boarding clients before go-live. Delivery of all client obligations, performance of preventive maintenance, and management of required capacity. Orchestrate changes affecting client’s environment through agreed upon processes and change definitions. Contributes to improve service availability and reliability though systemic execution of corrective/preventive fixes. Maintains risks, actions, issues, and decisions aligned with client.
The ODM brings value by focusing on the operational relationship between PaaS and client:
SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.
Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc.
Benefits:
SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country.
Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.
Next steps:
Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.
SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
Why this role is important to us
This role is strategic in building a strong partnership between clients and SimCorp by being a trusted advisor to the clients, initiating service improvements, and collaborating with PaaS in prioritizing value adding initiatives.
What you will be responsible for:
Document, operationalize, and sustain steady state production services for BAU clients. Reviews operational readiness of on-boarding clients before go-live. Delivery of all client obligations, performance of preventive maintenance, and management of required capacity. Orchestrate changes affecting client’s environment through agreed upon processes and change definitions. Contributes to improve service availability and reliability though systemic execution of corrective/preventive fixes. Maintains risks, actions, issues, and decisions aligned with client.
The ODM brings value by focusing on the operational relationship between PaaS and client:
- Operationalizes PaaS to the client: Manages communications and interaction with the client. Assesses PaaS performance to the client through the SDM having been involved with SLA, CAB, IM bridge or projects calls
- Client specialist: Possess an intimate and current understanding of the environment, obligations, and operational needs of the customer. Ensure operational awareness of customer pain points and critical or major incidents. Participate in the escalation matrix for the client.
- Maintains operational stability: Meet customer needs by promoting a steady but stable release of changes and implementation of systemic fixes that address reliability (problem management)
- Grows relationships: Partners with Service Delivery Manager, works with hosting providers (vendor management), collaborates across the organization.
- Manages client’s portfolio: Prioritize all related customer activities by maintaining a forward-looking view of plans for the next 12 to 18 months.
- Drives execution of deliverables: Works across the organization to complete contract obligations that include annual upgrades, DR testing, capacity management and preventive maintenance.
- Promote client awareness: Share information that leads to increased awareness about the client. Including training and presentation to the organization of plans, challenges, and opportunities. Develops KBA and maintains RAID log.
- PaaS SREs regionally and globally
- Service Delivery Manager / Customer Experience Manager / Project Manager
- IT Delivery Manager / Technical Leads / Workstreams
- Minimum 5 to 7 years operational account experience with mission-critical services
- Experienced from SaaS FinTech company is highly desirable
- ITIL certified with practical experience collaborating with clients
- Having experience in project management, stakeholder management and communication management
- Critical and independent thinker; but is also collaborative and values team engagement
- Proactive and takes ownership of assigned areas
- Experienced with global organizations and worked with diverse culture
- Availability to work on APAC/EMEA hours (up to 12MD normally)
- Amenable to extended work hours as the situation calls for it
- Willingness to work on weekends and public holidays as needed
- Hybrid working arrangement (2x a week in the office)
SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.
Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc.
Benefits:
SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country.
Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.
Next steps:
Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
- SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable achievement within just two and a half years of operations. This certification, which was acquired in November 2023, underscores SimCorp's effort to nurturing a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees
- We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**