Program and Community Coordinator
Salary undisclosed
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About Us: WellAtSea Limited is dedicated to providing exceptional service to our clients, ensuring their needs are met through effective portfolio management and client engagement. We are seeking a dynamic Accounting Associate to join our team and manage client portfolios, oversee service delivery, and coordinate internal and external communications.
Job Description:
The Program and Community Coordinator will manage client portfolios and ensure the delivery of services in alignment with service-level agreements. This role involves overseeing client engagement, portfolio management, coordinating with internal teams, and providing timely progress reports.
Key Responsibilities:
- Coordinate all client engagements in collaboration with the Project Team Lead.
- Manage client portfolios to ensure effective communication and service delivery.
- Address client requests, initiatives, and platform concerns promptly.
- Facilitate communication between clients for vessel call scheduling.
- Lead weekly and/or monthly meetings, including preparing PowerPoint presentations and documenting meeting minutes.
- Coordinate client schedules and arrange meetings as required.
- Assist in managing office programs and maintaining a monthly or quarterly initiatives calendar.
- Collaborate with the Rewards Management team to facilitate the utilization of rewards in the Shop.
- Generate monthly and/or quarterly reports based on agreed-upon client requirements.
- Extract necessary data from platforms for reports and surveys.
- Oversee communications and poster creation for initiatives.
- Develop timelines and engagement plans in conjunction with the Team Lead.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Communications, Psychology, Fresh Graduate or a related field.
- Proven experience in project management, client management, or a similar role.
- Strong organizational and multitasking skills with a keen attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office, especially PowerPoint and Excel.
- Ability to work collaboratively with cross-functional teams.
- Experience in data analysis and report generation.
- Creative problem-solving skills and the ability to handle multiple projects simultaneously.
What We Offer:
- Competitive salary
- A supportive and dynamic work environment.
- Flexible working hours and arrangements.
How to Apply:
- Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and why they are a good fit for this role. Please send your application to [email protected] with the subject line "Program and Community Coordinator Application - [Your Name]".