Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Customer Service Manager

Salary undisclosed
Checking job availability...
Original
Simplified

About the role

Community Customer Service Manager will lead our customer service and community engagement initiatives. This pivotal role will focus on fostering positive student experiences, managing the customer service team, and driving improvements in student satisfaction and retention. Reporting to the Creative Director, you will collaborate closely with Account Management, Marketing, and Production teams, playing a key role in organizational growth and setting the standard for exceptional customer service and community management. You must have an experience leading a team.

Duties and responsibilities

  • Customer Service Leadership: Lead and mentor the customer service team, develop and implement service policies and procedures, handle escalated customer issues, monitor service quality, identify and address recurring concerns, and maintain confidential customer records in the CRM (HubSpot).
  • Community Management: Oversee student Facebook groups, recognize outstanding community members, support community ambassadors and tutors, and coordinate community updates, announcements, and events.
  • Strategic Initiatives: Develop strategies to improve customer retention and community engagement, analyze customer feedback, collaborate with Marketing on customer-centric campaigns and loyalty programs, and personalize outreach efforts.
  • Live Q&A Oversight: Manage the scheduling and execution of Live Q&A sessions (using StreamYard), oversee question preparation and materials, monitor technical aspects, and coordinate follow-ups (recordings, summaries).
  • Communication and Documentation: Review and refine communication materials (email templates, newsletters), ensure up-to-date and accessible documentation, and manage tasks within ClickUp.
  • Design and Media Support: Supervise the creation of graphics (Canva) for social media, email campaigns, and course materials, ensuring brand consistency and quality.
  • Team Collaboration: Participate in strategic planning and contribute to organizational goals, and coordinate cross-functional collaboration.

Experience and requirements

Essential Skills:

  • Proficiency in online tools: ClickUp, HubSpot, Google Docs/Sheets, JotForm, Canva, StreamYard, and Slack.
  • Strong organizational skills and attention to detail.
  • Strong Canva design skills with a clean and contemporary aesthetic.
  • Excellent written and verbal communication skills.
  • Collaborative team player.
  • Proactive and forward-thinking approach.

Desirable Skills/Knowledge:

  • Familiarity with the online education industry and applied learning.
  • Interest in fibre and mixed media arts.

Qualifications:

  • High school diploma or equivalent (required).
  • Bachelor's degree or related certifications in administration, communications, or applied learning (advantageous).

Other information

  • Reporting to: Creative Director
  • Team: Community and Customer Service
  • Collaboration with: Account Management, Marketing, and Production teams
  • Focus: Customer service, community engagement, student satisfaction and retention
  • Tools: HubSpot, ClickUp, Canva, Slack, Google Docs/Sheets, JotForm, StreamYard