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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Technical Support Specialist

Salary undisclosed
Checking job availability...
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Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

PRIMARY RESPONSIBILITIES
  • Provide first line support to SGS affiliates and external clients
  • Fast paced handling of incidents / requests resolution, escalation and information routing.
  • Deciding on incident severity/priority
  • Validation and evaluation of technical and or operational information pertaining to the incident
  • First contact resolution and troubleshooting via phone and remote access tools
  • Managing Incidents throughout their lifecycle

REPORTING LINE

IT Service Desk Manager or Supervisor

Specific Responsibilities
  • Establishes controls to monitor the performance of the management systems.
  • Validate, evaluate and classify incident / requests.
  • Determine resolution and/or escalation path to ensure all issues are appropriately managed.
  • Evaluate content of requests / incident report and gather information if missing any.
  • Record distinct issues in the tracking tools.
  • Keep track of known solutions, consult knowledge database and use findings to respond to senders/callers.
  • Keep track of severity/priority 1 issues for appropriate escalation and follow-up.
  • Recognize solutions for repetitive use and enter those in knowledge database.
  • Complies with relevant Management Systems
  • Complies with the QHSE policies including but not limited to:
    • Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
    • Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
    • In accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.
    • Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.
    • Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.
    • Maintain a safe and tidy worksite.
    • Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.
    • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.
Qualifications

PROFILE
  • Bachelor degree or equivalent in engineering or information technology/service management courses
  • Previous Customer facing role
  • IT Literate - familiar with MS office applications, internet based applications and understands the basics of programming done on soft-wares.
  • Experience of multi-cultural environments.
  • Microsoft Certified Engineer is preferred

Required Skills

Experience/Technical Knowledge
  • Dependability: The role requires an individual that must be accurate in the updates to the system
  • Problem Solving: The ability to identify and resolve problems quickly and effectively
  • Pro-activity: The ability to take initiative to make improvements.
  • Communication: The ability to listen to users and convey ideas and solution effectively
  • Teamwork: Ability to work in a Team both local and remote
  • Technical Skills: The ability to learn new products
  • Customer Skills: The ability to interact with customers in a polite and professional manner

Language
  • Fluent English