IT SERVICE DESK (BGC/PAMPANGA)
Salary undisclosed
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Position Title: IT Service Desk
Employment Type: Direct Hire, Full Time, Permanent
Work Schedule: Shifting - candidate should be okay with any work schedule.
Work Arrangement: Onsite
Work Location: BGC, Taguig or Angeles Pampanga
Max Salary Offer: 45,000
Job Description:
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
Requirements and skills:
- 1-5 years’ experience as an IT help desk
- College Graduate
- Global Service desk experience.
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered