Accounts Receivable Team Lead (Collections)
Salary undisclosed
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Job Responsibilities:
- Prepare monthly cash collection forecast
- Work with client in setting monthly collection targets
- Define prioritization tactics of the team
- Monitor daily performance of the team against target
- Represent the team in client or interlock meeting
- Manage stakeholders’ requirements or expectations
- Assist the Operations Manager in ensuring
- a. Continuous improvement plans are in place
- b. Compliance with SLA’s and Key Measurement targets
- c. Business controls are in place
- d. BCP readiness
- e. Seat Utilization target is met
- f. Compliance to all Center-related deliverables such as usage and analysis of TVC, ILC, CI targets, Business Controls, ASODs, DTPs, etc.
- Provide issue resolution to team members for escalated issues
- Build capability of the team: ensure proper on-boarding of new hires, building the skill sets of team members, periodically do Checkpoint and conduct people development (e.g. coaching) activities
- Provide explanations on monthly collection performance every month-end.
- Review and approve Desktop procedure (DTP
- Back-up resource for the OTC Collections and Cash App Practitioners
Job Requirement:
- Bachelor's Degree/ College graduate of Finance and Accounting related background
- Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills
- Must possess a strong leadership ability and organizational commitment
- Adept in using at least MS Excel, MS Word, and MS PowerPoint
- Highly organized, analytical, results-oriented and is keen on details
- Has high level of maturity and sense of responsibility
- Has the ability to collaborate with others
- Highly motivated and proactive and unquestionable integrity
- Must be amenable to work onsite and night shift
Preferred technical and professional experience
- Experience in designing and implementing CI or transformation projects in OTC
- Adept in systems (SAP, Getpaid/ARCollect)