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Accounts Receivable Team Lead (Collections)

Salary undisclosed

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Job Responsibilities:

  • Prepare monthly cash collection forecast
  • Work with client in setting monthly collection targets
  • Define prioritization tactics of the team
  • Monitor daily performance of the team against target
  • Represent the team in client or interlock meeting
  • Manage stakeholders’ requirements or expectations
  • Assist the Operations Manager in ensuring
  • a. Continuous improvement plans are in place
  • b. Compliance with SLA’s and Key Measurement targets
  • c. Business controls are in place
  • d. BCP readiness
  • e. Seat Utilization target is met
  • f. Compliance to all Center-related deliverables such as usage and analysis of TVC, ILC, CI targets, Business Controls, ASODs, DTPs, etc.
  • Provide issue resolution to team members for escalated issues
  • Build capability of the team: ensure proper on-boarding of new hires, building the skill sets of team members, periodically do Checkpoint and conduct people development (e.g. coaching) activities
  • Provide explanations on monthly collection performance every month-end.
  • Review and approve Desktop procedure (DTP
  • Back-up resource for the OTC Collections and Cash App Practitioners

Job Requirement:

  • Bachelor's Degree/ College graduate of Finance and Accounting related background
  • Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills
  • Must possess a strong leadership ability and organizational commitment
  • Adept in using at least MS Excel, MS Word, and MS PowerPoint
  • Highly organized, analytical, results-oriented and is keen on details
  • Has high level of maturity and sense of responsibility
  • Has the ability to collaborate with others
  • Highly motivated and proactive and unquestionable integrity
  • Must be amenable to work onsite and night shift

Preferred technical and professional experience

  • Experience in designing and implementing CI or transformation projects in OTC
  • Adept in systems (SAP, Getpaid/ARCollect)