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Email Chat Support

Salary undisclosed

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Company Description

Ascendion is a leading provider of AI-first software engineering services with a global presence. Headquartered in New Jersey, Ascendion offers services in AI, software engineering, cloud, data, experience design, and talent transformation. The company is committed to technology powered by Generative AI with an inclusive workforce, community service, and vibrant culture.

Role Description

This is a full-time hybrid role for an Email Chat Support position at Ascendion. The role will involve providing technical and customer support via email and chat communication channels. While the role is primarily located in Makati, some work from home is acceptable.

Qualifications
  • Analytical Skills and Troubleshooting abilities
  • Experience in Technical Support and Customer Support
  • Strong Communication skills
  • Ability to work effectively both independently and in a team
  • Attention to detail and problem-solving abilities
  • Knowledge of CRM systems and email/chat support platforms
  • Experience in software engineering or AI technologies is a plus
  • Bachelor's degree in Information Technology or related field