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Process Trainer

Salary undisclosed

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Role: Process Trainer

Location: Alabang , Muntinlupa

Mode: Work from Office

Must Have :

1- 5 years of experience in Training on BPO

Must have graduation degree

Required:

• Very Strong written and verbal communication skills (English)

• Customer/ Client Handling Skills

• Ability to work during all shifts

• Experience in any product/process/soft skill/up-skilling training

JOB RESPONSIBILITIES-

• Ensure successful execution of training needs

• Measure program training effectiveness

• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.

• Send reports/MIS to the Operations team on the progress/pending status of activities

• Review content at regular intervals to ensure all updates are incorporated

• Participate in Internal & External Calibrations

• Conduct refresher training based on TNI

• Manage Knowledge Check for New Hires & Production Staff

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds