Role: Process Trainer
Location: Alabang , Muntinlupa
Mode: Work from Office
Must Have :
1- 5 years of experience in Training on BPO
Must have graduation degree
Required:
• Very Strong written and verbal communication skills (English)
• Customer/ Client Handling Skills
• Ability to work during all shifts
• Experience in any product/process/soft skill/up-skilling training
JOB RESPONSIBILITIES-
• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal & External Calibrations
• Conduct refresher training based on TNI
• Manage Knowledge Check for New Hires & Production Staff
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds