BPO: WFM - MIS Specialist / Real-time Analyst (RTA)
Salary undisclosed
Checking job availability...
Original
Simplified
WFM - MIS Specialist
Job Description:
The ideal candidate will be responsible for managing, analyzing, and reporting data from various sources to assist in decision-making processes. This role involves developing and maintaining information systems, ensuring data accuracy, and generating detailed reports to support operational efficiency.
WFM - Real-time Analyst
Job Description:
The successful candidate will be responsible for monitoring real-time operations, ensuring service level agreements (SLAs) are met, and providing immediate corrective actions to optimize workforce performance. This role involves real-time monitoring, troubleshooting staffing issues, and collaborating with operations to ensure efficient resource utilization.