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Senior Technician

Salary undisclosed

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REQ11829 Senior Technician (Open Date: 24/09/2024)

Position Summary

The Senior Technician shall be responsible for helping to achieve on-going guest/internal customer satisfaction and team goals through the maintenance/operations and upkeep of all assigned facilities within the property,

consistency of electricity supplies, water supplies, proper and continuous working condition of all facilities of the property.

Primary Responsibilities

  • Provides service to both guests and our internal customers.
  • Provides accurate and correct information to guests about hotel/casino/public areas policies, services and amenities.
  • Responds to requests from guests and internal customer for assistance and information about the local areas (e.g., directions, places to eat, etc.).
  • Ensures the proper maintenance of all equipment and facilities within the company by diligently following the preventive maintenance program of the property, including electrical/mechanical/plumbing standards.
  • Ensures he fully understands and follows the instructions of designated technician in operating and controlling plant and equipment.
  • Performs assigned monitoring and repair works on time to ensure guest/internal customer satisfaction and convenience.
  • Responds appropriately to guest requests.
  • Communicate guest/internal customer requests to immediate superior or to assigned position responsible immediately.
  • Shows flexibility in terms of one’s schedule to ensure the smooth and efficient operation of the hotel/casino/public areas as directed by the engineering manager or immediate supervisor.
  • Performs preventive maintenance of hotel/casino/public areas front and heart of the house areas.
  • Abides to company policy on grooming standards.
  • Be a team player; help out fellow employees when possible.
  • Performs other reasonable duties assigned by his superior from time to time.

Qualifications

Experience

  • Preferably with more than two (2) years’ experience from a 5-star hotel or large commercial building/shopping center in a similar capacity.
  • Working knowledge on hotel maintenance operations is an advantage.

Education

  • Vocational related course or Degree is preferable but not a requirement.
  • License holder in Engineering field is an advantage.

Skills / Competencies

  • Average to good English communication skills.

Other Attributes

  • Good customer service orientation.
  • Team Player