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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Retention Specialist (PH)

Salary undisclosed
Checking job availability...
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At Nooro, we value every interaction with our customers as an opportunity to build loyalty, create positive experiences, and foster long-term relationships. As a leader in the eCommerce industry, we are seeking a Retention Expert with a passion for customer care, especially when it comes to managing returns, refunds, and overall retention strategies.

Job Overview

As a Retention Specialist, you will be responsible for managing and improving customer retention by addressing concerns regarding product returns, service cancellations, and refunds, while also ensuring you can persuade the customer to keep the product by educating them about its benefits in relation to their health condition.

You will use your exceptional communication and problem-solving skills to turn potentially

negative experiences into positive outcomes, ensuring customer satisfaction while contributing

to the company's retention goals.

Responsibilities

  • Handle customer interactions with the goal of retaining customers considering a service cancellation or product return.
  • Resolve return and refund requests professionally and efficiently, ensuring customer satisfaction and minimizing churn.
  • Collaborate with the Support and Sales teams to enhance the overall customer experience and reduce the need for returns.
  • Track and analyze customer interactions to identify areas for process improvement and increased retention.
  • Meet and exceed key performance metrics related to customer retention, satisfaction, and loyalty.
  • Provide feedback and insights to refine customer retention strategies and policies.

Qualifications

  • At least 2 years of experience in a customer retention role, preferably in an eCommerce or customer service environment.
  • Proven track record of successfully managing returns, refunds, and retaining customers.
  • Experience with CRM systems and customer service software (e.g., Shopify, Gorgias, Vonage).
  • Excellent communication skills with the ability to de-escalate situations and persuade customers with professionalism.
  • Strong emotional intelligence, problem-solving abilities, and adaptability in fast-paced environments.
  • Ability to work effectively within a performance-driven setting with clear retention goals.

Rate & Benefits

  • $600/Month + performance-based incentives (to be discussed during Final Interview)
  • Opportunity to work in a dynamic and fast-growing eCommerce company.