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The main duty of this role will work closely with clients and team members to resolve a variety of support tickets, delivering installation and maintenance services for customer networks. This role focuses end user international support, managing tickets of different complexities via our service desk.
Key Responsibilities:
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support hardware, systems, sub-systems and/or applications and infrastructure for end users.
- Maintain, troubleshoot, and support desktop operating systems and applications.
- Resolve desktop connectivity, printer, and VPN issues.
- Manage Office 365 accounts and provide admin support.
- Administer desktop antimalware and handle virus/malware resolution.
- Manage Active Directory users and permissions.
- Desktop operating system maintenance, troubleshooting, and diagnosis
- Application installation and support
Qualifications:
- Must be amenable to work onsite (BGC, Taguig) and night shift (8pm-5am Manila Time)
- Must have a prior minimum 2 years of experience in a Service Desk/Help Desk Support role.
- Strong troubleshooting skills on Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, End User Management
- Familiarity with the services listed above.
- Effective communication skills with international clients.
Benefits:
- HMO Benefits and Free Dependents from Day 1.
- Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development
- 13th Month pay
- Night Shift Differential
- Performance Review Annual
- Pet Insurance from Day 1.
Additional Amenities:
- Free Snacks and Unlimited Brewed Coffee everyday
- Subsidized Meal
- Shuttle Services