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Desktop Support Engineer

Salary undisclosed

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The main duty of this role will work closely with clients and team members to resolve a variety of support tickets, delivering installation and maintenance services for customer networks. This role focuses end user international support, managing tickets of different complexities via our service desk.

Key Responsibilities:

  • Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support hardware, systems, sub-systems and/or applications and infrastructure for end users.
  • Maintain, troubleshoot, and support desktop operating systems and applications.
  • Resolve desktop connectivity, printer, and VPN issues.
  • Manage Office 365 accounts and provide admin support.
  • Administer desktop antimalware and handle virus/malware resolution.
  • Manage Active Directory users and permissions.
  • Desktop operating system maintenance, troubleshooting, and diagnosis
  • Application installation and support

Qualifications:

  • Must be amenable to work onsite (BGC, Taguig) and night shift (8pm-5am Manila Time)
  • Must have a prior minimum 2 years of experience in a Service Desk/Help Desk Support role.
  • Strong troubleshooting skills on Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, End User Management
  • Familiarity with the services listed above.
  • Effective communication skills with international clients.

Benefits:

  • HMO Benefits and Free Dependents from Day 1.
  • Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development
  • 13th Month pay
  • Night Shift Differential
  • Performance Review Annual
  • Pet Insurance from Day 1.

Additional Amenities:

  • Free Snacks and Unlimited Brewed Coffee everyday
  • Subsidized Meal
  • Shuttle Services