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Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.
About The Opportunity
We are seeking an experienced Telecom Systems Engineer to join our dynamic and growing team. This is a significant role that will help us drive and deliver the technical vision for our phone, voice, and telecom solutions at Dayforce globally. With a fast-paced work environment in a rapidly growing company, this is the perfect opportunity for an experienced engineer to affect our organization's future.
What You’ll Get To Do
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.
About The Opportunity
We are seeking an experienced Telecom Systems Engineer to join our dynamic and growing team. This is a significant role that will help us drive and deliver the technical vision for our phone, voice, and telecom solutions at Dayforce globally. With a fast-paced work environment in a rapidly growing company, this is the perfect opportunity for an experienced engineer to affect our organization's future.
What You’ll Get To Do
- The Telecom Systems Engineer will manage the administration and support of communication, phone, voice, and other telecom related apps, tools, and service solutions for Dayforce
- Respond to support escalations to investigate, analyze, document, and deliver timely circumvention, root cause, and resolution for telecom issues, such as:
- Configuration and technical issues related to Avaya Aura and Teams Phone voice systems
- End-user problems, including call quality, connectivity, and feature-related issues
- Handle technical escalations and collaborate with other team and cross-functional team members to resolve complex issues
- Contribute to client satisfaction by delivering high-quality support services
- Configure and manage proactive monitoring solutions for our telecom systems
- Develop and document best practices, guidelines, training content, and support knowledge articles for our products and services
- Lead and assist on defining and managing standards and policies supporting for our telecom solutions
- Ensure our solutions adhere to Dayforce security, compliance, and legal guidelines and polices, as well as follow technical change management and service continuity procedures
- Contribute to product roadmaps, always keeping the future state of those solutions in mind
- Attend regular vendor meetings, stay informed of latest technology roadmaps, security notifications, and bug/hot fixes
- Ensure vendors provide proper levels of support, maintains SLA’s, and provide root cause analysis for escalated issues
- Contribute to the awareness, adoption, and training of our employees, ensuring employees are gaining as much value from our telecom solutions as possible
- Function as a Technical Lead on projects involving or affecting our telecom solutions and services
- The successful candidate requires a bachelor’s degree in computer science or information technology OR 3-5 years of experience in telecom systems engineering at a medium (5K employees) to large enterprises
- Strong understanding of VoIP, SIP, and telecommunication protocols
- Experience with telecom hardware and software configurations and deployments
- Familiarity with network infrastructure, including routers, switches, and firewalls.
- Working knowledge of Avaya SIP devices and Session Border Controllers.
- Troubleshooting experience in SIP environments, including traceSM and debug SIP messaging, capturing and decoding packet captures with tools such as tcpdump and Wireshark
- Knowledge of VMWare environments to host Avaya virtual applications (vApps) in vSphere ESXi environments.
- Knowledge and experience with voice quality analytic tools
- Ability to read, write, and interpret complex technical documentation and can articulate information to all levels, verbally and in writing
- Experience leading and working with various stakeholder to identify and deliver solutions that meet business objectives
- Ability to solve technical and business problems through cloud technologies and ability and comfort with working in a self-driven environment
- Programming experience in Python, MSSQL, REST and SOAP web services an asset.
- Proven ability to build relationships with IT and business departments and partners in medium to large enterprise companies
- Understanding and experience ITIL processes, specifically with ServiceNow Incident, Problem, and Change management
- Knowledge of managing native AWS architecture an asset
- Relevant certifications such as Avaya Certified Implementation Specialist (ACIS), Microsoft Certified: Teams Voice Engineer Expert, or equivalent are a plus!
- Knowledge of telecom regulatory requirements and standards is also a plus
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud