System Engineer (ServiceDesk /HelpDesk)
The System Engineer will work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple customer networks. Primarily in-house support and responsible for working tickets of varying degree of difficulty on our service desk.
Responsibilities
• Technical Support/Service helpdesk/IT Helpdesk experience with the US, EMEA, and Australia clients/Customers
• Desktop operating system maintenance, troubleshooting, and diagnosis in domain environment.
• Desktop network connectivity troubleshooting.
• Win10 Application installation and support. Office applications
• Knowledge and Understanding of Active Directory
• Microsoft 365 Apps Installation, Configuration and Troubleshooting
Qualifications
• Hands-on experience with Desktop troubleshooting
• Active Directory user management
• 0365 troubleshooting and maintenance
• At least 2 years of experience in above domains
Job Location: BGC, Taguig
Work Type: On-site
- Work Schedule: 8AM-5PM EST