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  1. Go to Settings.
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  4. Click JavaScript.
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Jobs or company...

Senior Operations Associate

Salary undisclosed
Checking job availability...
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Simplified

As a SENIOR OPERATIONS ASSOCIATE, you will be responsible in handling the following:

1. Strategic Management and Direction

• Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in his/her specific mall assignment.

2. Application of Skills and Capabilities

• Assists in the day-to-day management and administration of operations related functions and processes his/her specific mall building assignment.

o Mall Operations

o Safety, Security, and Sustainability

o Facility Management

• Assists in the daily mall inspections (opening, mid-shift, and closing) to ensure the compliance of merchants, customers, and sub-units in the established mall operating systems and procedures.

• Assists in the implementation of cost savings initiatives and sustainability projects in his/her specific mall building assignment to reduce Direct Operating Expenses (DOEs).

• Assists in the documentation and analysis of statistical data and reports to identify causes of operations-related problems and develops sound recommendations for improvement of policies and processes.

• Assists in the identification, documentation, and communication to Management of any Health & Safety risk related to the Mall building that may affect employees, merchants, contractors, mall patrons & the general public.

• Assists in the implementation of maintaining high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets, and other common areas.

• Assists in the effective handling of all conflicts and dispute situations amongst merchants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.

• Prepares and submits the following Reports:

o Summary of Daily Operations Inspection and Monitoring

o Summary of Cost Savings initiatives and projects

o KRA setting and monitoring for Operations Staff

• Performs other management mandated functions.

Qualifications for this position include:

• Graduate of BS Business Administration, Engineering or any business/technical related course

• Minimum of two (2) years related work experience in Operations Management in retail and property management industries

• Proficient in the use of MS Office applications specifically MS Word, Powerpoint, MS Excel, and MS Visio as well as other specialized software like SAP or Oracle

• Above Average level of oral and written communication skills including negotiation, presentation, facilitation, and training at all levels of the organization

• With an average level of project management, planning, people management, and leadership

• With an average level of understanding of the mutual interconnection of financial and business of the organization