Senior HR Business Partner

Position Summary

This is a full-time on-site role seeking a Senior HR Business Partner based in our Eastwood office. You will be responsible for managing and coordinating all office operations and people functions. This includes serving as the link between remote managers, global HR and local team members. You will play an active role in driving a productive, positive and healthy office environment through active team engagement and take ownership of the full recruitment cycle in seeking out talent to meet hiring goals and expectations.

This role requires excellent organizational skills and the ability to handle sensitive information with confidentiality and discretion as well as a passion for fostering a positive workplace and managing essential people focused operations.

This role is vital for aligning day-to-day operations with the broader company and global HR strategic goals in enhancing team engagement and satisfaction.

Job Details

Onsite | Eastwood, Quezon City

Monday to Friday | 8 AM to 5 PM PH Time

• Following Queensland Holidays
  
  

Responsibilities

• HR Point of Contact: Serve as the primary HR liaison for the local team, ensuring effective communication between employees and management to foster transparency and alignment.
• Global & Local HR Alignment: Collaborate with both local management and the global HR team to align HR practices with Western business standards.
• Time & Attendance Management: Monitor time & attendance, addressing any discrepancies and escalating issues as needed to maintain accuracy and compliance, and managing leave requests to ensure smooth workflow.
• Policy Enforcement & Accountability: Ensure company policies are enforced and hold team members accountable, maintaining a high standard of professionalism and compliance.
• Performance Review Administration: Actively participate in the performance review process, including processing and administering evaluations to ensure timely and constructive feedback.
• Disciplinary & Grievance Management: Facilitate and manage disciplinary and grievance processes. Preparing and reviewing Notice-to-Explain (NTE) documents with management to address issues appropriately and consistently.
• Employee Relations: Address employee concerns promptly and professionally, working to resolve issues and maintain a positive work environment.
• HR System Integration: Support the transition and integration of EOR, payroll and HR systems, ensuring a seamless flow of data and clear communication across all departments.
• Recruitment Coordination: Coordinate the end-to-end recruitment process, including posting job ads, screening candidates and coordinating interviews.
• Onboarding & Training: Manage new hire pre-onboarding, induction, and training processes to ensure smooth integration into the company.
• Exit & Offboarding: Oversee exit interviews and offboarding processes to ensure smooth transitions for departing employees while gathering insights for continuous improvement.
• Employee Records & Compliance: Maintain accurate employee records, ensuring compliance with local labor laws and company policies to minimize risks and promote fairness.
• HR Metrics & Reporting: Monitor and report on HR metrics such as attrition rates, leave balances, and other key indicators to continuously improve processes and outcomes.
• Team Engagement & Activities: Organize team-building events, engagement activities, and other initiatives that foster a positive, inclusive work culture.
• Ad Hoc Office Duties: Assist with general office tasks and support HR and management in any other duties as needed to ensure efficient office operations.
  
  

Qualifications

• Bachelor’s degree (or similar) in Human Resources, Business Administration, or a related field.
• 3+ years of experience in an HR generalist or HR business partner role, preferably within a large-scale BPO or similar high-performance environment.
• Proven experience in handling both HR administrative tasks and office management.
• Strong leadership and interpersonal skills with the ability to enforce policies and hold staff accountable.
• High emotional intelligence (EQ) to handle sensitive conversations across all levels of the organization.
• Good knowledge of Philippine labor laws and experience working within the Filipino work culture.
• Ability to adapt and work across different shifts in a fast-paced setting.
• Proficiency in HR systems and Microsoft Office.
• Strong problem-solving skills, attention to detail, and the ability to maintain confidentiality.
• Excellent verbal and written communication skills in English.
• A proactive and independent work style, along with the ability to work well in a team.
• Experience in an IT, Software, SaaS, or tech-related company is an advantage.