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Country Site Operations Director

Salary undisclosed

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P&L Management:

  • Profit and Revenue Targets: Oversee and ensure the attainment of profit and revenue targets for all country operations. Regularly analyze financial performance and provide actionable insights to senior management.
  • Budget Management: Develop, manage, and monitor the annual budget. Prepare financial forecasts, analyzing variances between actuals and budgeted figures, and proactively identifying risks and corrective actions.
  • Gross Profit Optimization: Implement strategies to maximize gross profit margins, focusing on cost reduction, resource optimization, and enhancing operational efficiencies. Monitor utilization rates to ensure optimal staffing and service delivery.

Service Delivery and Governance:

  • Operational Governance: Lead the governance framework for site operations, ensuring adherence to internal standards and external regulatory requirements. Establish service delivery benchmarks and quality assurance protocols.
  • Center of Excellence Oversight: Oversee the operating and delivery framework of the Center of Excellence (CoE), ensuring best practices are shared and implemented across operations.
  • Shared Services Management: Manage Shared Service functions that support multiple locations and Market Units. Ensure seamless integration of shared services to drive efficiency.

Growth and Expansion:

  • Strategic Site Planning: Develop and execute strategies for market entry, site expansion, and optimal resource allocation that align with corporate goals. Identify opportunities for growth through mergers, acquisitions, and partnerships.
  • Business Continuity Planning: Lead initiatives for business continuity planning, ensuring preparedness for operational disruptions. Regularly test and refine contingency plans in compliance with contractual obligations and service level agreements (SLAs).

Performance Management:

  • KPI Establishment: Design, implement, and monitor Key Performance Indicators (KPIs) across all functional areas to assess workforce performance and operational efficiency.
  • Continuous Improvement: Conduct regular performance assessments and analyses to identify areas for improvement. Drive initiatives that enhance productivity, quality, and service levels based on performance metrics.

Strategic Business Planning:

  • Business Plan Contribution: Collaborate with the executive team in the development of the strategic business plan, ensuring it aligns with the organization’s long-term objectives and market realities.
  • Industry Insights: Provide thought leadership by sharing insights on industry trends, competitive dynamics, and market opportunities. Conduct periodic reviews of the strategic plan to adapt to evolving market conditions.

Stakeholder Relationship Management:

  • Customer Engagement: Foster strong relationships with clients and stakeholders to enhance customer satisfaction. Regularly solicit feedback and engage with clients to ensure their needs are being met.
  • Problem Solving: Utilize critical thinking and problem-solving skills to address operational challenges swiftly and effectively, ensuring service delivery exceeds client expectations.

Cultural and Organizational Leadership:

  • Team Development: Build and lead high-performing teams, establishing a culture of collaboration, accountability, and innovation. Encourage professional development and continuous learning among employees.
  • Corporate Values Advocacy: Promote and embody the company’s values and culture, ensuring they are integrated into everyday business practices and decision-making processes.