Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Member and Community Support Specialist

Salary undisclosed
Checking job availability...
Original
Simplified

Job Title: Community Support Specialist

Location: Manila, Philippines (Remote)

Working Hours: United States business hours (approx. 8 AM – 5 PM EST, subject to change)

Work Environment: Remote; start-up experience preferred; high-speed internet required

Company Background and Objectives

Please visit Partnership Leaders for a detailed overview of our company and its mission.

Specific Objectives

As a Community Support Specialist, you are passionate about community engagement and creating a strategic event strategy. This role will focus on supporting members, managing community interactions, and assisting with both virtual and field event operations—ensuring a seamless and engaging experience from onboarding to ongoing participation.

Key Responsibilities:

Digital Event Execution & Engagement:

  • Goal: Shape discussion topics and select speakers to maximize member participation, ensuring events provide meaningful value and drive long-term community engagement.
  • Expected Outcome: Curate engaging speakers and topics based on hot topics and trends, implement effective marketing strategies to boost attendance, and refine programming based on member feedback to enhance future events.

Field Event Coordination:

  • Goal: Support in-person event logistics and promotional efforts to ensure a seamless member experience before, during, and after events.
  • Expected Outcome: Efficiently track attendance and engagement data to measure the impact of field events, ensuring all logistical aspects are handled smoothly and members have a positive experience throughout.

Community Management:

  • Goal: Drive member retention, satisfaction, and return on investment through strategic community interactions.
  • Expected Outcome: Maintain an active and engaged online community by moderating all discussions, responding to member inquiries via Slack within 24 business hours, and fostering a respectful and valuable community environment.

Member Hub (Online Platform):

  • Goal: Enhance the Member Hub to serve as a central, user-friendly platform that fosters community engagement, provides valuable resources, and supports seamless member interactions.
  • Expected Outcome: The Member Hub will become the primary destination for members to access resources, foster deeper connections, and manage their profiles, leading to increased member satisfaction, higher engagement rates, and improved retention.

Key Metrics:

Metric: Frequency and Quality of Events

Description: Success in this metrics will be measured by the consistency, engagement, and impact of virtual and in-person events.

Target: Increase quality event quality (per engagement score) by 10%.

Metric: Resource Utilization

Description: Frequency and duration of member interactions within the Member Hub.

Target: Achieve an increase in active user sessions over the next six months (target to be determined).

Metric: Response Time to Member Inquiries

Description: Measure the average time taken to respond to member inquiries across various channels in Slack.

Target: Ensure that member inquiries are responded to within 24 business hours to enhance member satisfaction and support effectiveness.

Qualifications:

  • 5+ years of experience in customer support, community management, and administrative roles
  • Familiarity with online community platforms, particularly Slack.
  • Proficiency in using CRM tools, workflow automation, and data analysis.
  • English speaker with excellent communication skills, both written and verbal.
  • Highly organized, detail-oriented, and proactive in problem-solving
  • Strong multitasking ability and adaptability in a fast-paced environment
  • Ability to work independently and as part of a remote team.

Preferred Qualifications:

  • Knowledge of the partnerships and alliances sector a plus.
  • Start-up Experience Preferred