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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
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  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Sr. Customer Success Specialist

Salary undisclosed
Checking job availability...
Original
Simplified

Start Date: ASAP

Work Schedule: 10PM - 7AM MNL

Work Set Up: Remote/WFH (Should be amenable to go onsite when needed)

Type of Contract: Full-Time

As a Sr. Customer Success Specialist, your primary responsibility will be to cultivate strong relationships with our B2B clients, ensuring their successful onboarding, product adoption, and continued growth.

What does a day in the life of a Sr. Customer Success Specialist look like?

  • Be the Internal Voice of the Customer within the SupportNinja organization advocating for the customer and ensuring they can access the breadth of SupportNinja’e expertise. Drive a customer-first culture.
  • Promote customer satisfaction and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives.
  • Onboarding: Assist new customers in onboarding, ensuring we are clear on measures of success and KPIs.
  • Customer Journey: Ensure that clients achieve their objectives by guiding them through the customer journey process.
  • Performance Management:
  • Customer: Ensuring we have clear KPIs in place, agreed with the customer and reviewed regularly.
  • Internal: KPI management and review, including occupancy and productivity.
  • Proactively managing any negative change in trends to identify root cause and ensure a recovery plan is in place.
  • Client Engagement Lead for Check-Ins: including conducting prep meetings at least 24 hours in advance of the scheduled meeting. Ensuring we take every opportunity to demonstrate value and interpret KPI trends.
  • Data-Driven Insights: Provide valuable insights to customers by reporting, analyzing data, and helping them understand the significance and impact of this data on their objectives.
  • NPS Management: own the NPS for your customers, being an advocate for participation in the process and the owner of any actions arising from NPS
  • Churn: CSS is the churn champion. They own process adherence when a churn risk arises on their customers. They will also own escalations when we are deviating from the churn management process and SLAs.
  • Managing escalations and ensuring we bring each to a timely resolution.
  • Change management: tracking all customer change requests, analysing impact and ensuring we document all changes.
  • Manage account renewals.
  • Be a Business Partner with Key Account Management Team and Service Delivery to always provide our customers with value.
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications for a Sr. Customer Success Specialist?

  • At least 3 years experience in a customer success or account management role
  • BPO experience is strongly preferred
  • Exceptional ability to communicate and foster positive business relationships
  • Previous customer service experience and/or Previous Account Management
  • Competent in working with CRM systems, like Hubspot.

Ninja Perks and Benefits

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Beautiful office space
  • Free lunch provided daily

If you are interested, you can access your instant interview here: https://alpharun.com/i/RcqwQloxEdFy9fEiuuiyp

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