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Application Support Specialist

Salary undisclosed

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Project Description:

  • As an Application Support Specialist, you will be hands-on actively working on incidents/problems for the finance related applications for a 24x7 manufacturing client, contributing to technical discussions and solutions, mentoring junior members of the team, deploying changes, project work and managing competing priorities. A requirement to cover Australian business hours (from 8:00am AEST) and participate in a oncall roster.

Responsibilities:

  • • Supporting proprietary software applications.
  • • Troubleshooting high level issues for clients.
  • • Mentoring junior members of the team.
  • • Providing high levels of customer service.
  • • Managing incidents within SLAs.
  • • Executing system changes.
  • • Oncall and Australian Business hours.

Mandatory Skills Description:

  • • 5+ years experience in an Application Support or Development role with broad exposure to incident/change management processes and tools.
  • • 2+ years experience working in a senior capacity in various roles within IT.
  • • Demonstratable ability to work in a cohesive team environment.
  • • Proven experience supporting and troubleshooting Java applications.
  • • Experience with Unix/Linus and Shell Scripting, various protocols (http, https, sftp, ftp, TCP).
  • • Ability to multitask with competing priorities and work effectively with clients.
  • • Strong communication and customer service skills.
  • • Familiarity with IT security best practices and privacy of customer data.

Nice-to-Have Skills Description:

  • • 2+ years experience in a software engineering (or similar) role actively developing code.
  • • Exposure to DB2 databases.
  • • Certification in information technology disciplines.
  • • Certificate in ITIL v3 or v4.

Project Description:

  • As an Application Support Specialist, you will be hands-on actively working on incidents/problems for the finance related applications for a 24x7 manufacturing client, contributing to technical discussions and solutions, mentoring junior members of the team, deploying changes, project work and managing competing priorities. A requirement to cover Australian business hours (from 8:00am AEST) and participate in a oncall roster.

Responsibilities:

  • • Supporting proprietary software applications.
  • • Troubleshooting high level issues for clients.
  • • Mentoring junior members of the team.
  • • Providing high levels of customer service.
  • • Managing incidents within SLAs.
  • • Executing system changes.
  • • Oncall and Australian Business hours.

Mandatory Skills Description:

  • • 5+ years experience in an Application Support or Development role with broad exposure to incident/change management processes and tools.
  • • 2+ years experience working in a senior capacity in various roles within IT.
  • • Demonstratable ability to work in a cohesive team environment.
  • • Proven experience supporting and troubleshooting Java applications.
  • • Experience with Unix/Linus and Shell Scripting, various protocols (http, https, sftp, ftp, TCP).
  • • Ability to multitask with competing priorities and work effectively with clients.
  • • Strong communication and customer service skills.
  • • Familiarity with IT security best practices and privacy of customer data.

Nice-to-Have Skills Description:

  • • 2+ years experience in a software engineering (or similar) role actively developing code.
  • • Exposure to DB2 databases.
  • • Certification in information technology disciplines.
  • • Certificate in ITIL v3 or v4.