Application Support Specialist
Salary undisclosed
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Project Description:
- As an Application Support Specialist, you will be hands-on actively working on incidents/problems for the finance related applications for a 24x7 manufacturing client, contributing to technical discussions and solutions, mentoring junior members of the team, deploying changes, project work and managing competing priorities. A requirement to cover Australian business hours (from 8:00am AEST) and participate in a oncall roster.
Responsibilities:
- • Supporting proprietary software applications.
- • Troubleshooting high level issues for clients.
- • Mentoring junior members of the team.
- • Providing high levels of customer service.
- • Managing incidents within SLAs.
- • Executing system changes.
- • Oncall and Australian Business hours.
Mandatory Skills Description:
- • 5+ years experience in an Application Support or Development role with broad exposure to incident/change management processes and tools.
- • 2+ years experience working in a senior capacity in various roles within IT.
- • Demonstratable ability to work in a cohesive team environment.
- • Proven experience supporting and troubleshooting Java applications.
- • Experience with Unix/Linus and Shell Scripting, various protocols (http, https, sftp, ftp, TCP).
- • Ability to multitask with competing priorities and work effectively with clients.
- • Strong communication and customer service skills.
- • Familiarity with IT security best practices and privacy of customer data.
Nice-to-Have Skills Description:
- • 2+ years experience in a software engineering (or similar) role actively developing code.
- • Exposure to DB2 databases.
- • Certification in information technology disciplines.
- • Certificate in ITIL v3 or v4.
Project Description:
- As an Application Support Specialist, you will be hands-on actively working on incidents/problems for the finance related applications for a 24x7 manufacturing client, contributing to technical discussions and solutions, mentoring junior members of the team, deploying changes, project work and managing competing priorities. A requirement to cover Australian business hours (from 8:00am AEST) and participate in a oncall roster.
Responsibilities:
- • Supporting proprietary software applications.
- • Troubleshooting high level issues for clients.
- • Mentoring junior members of the team.
- • Providing high levels of customer service.
- • Managing incidents within SLAs.
- • Executing system changes.
- • Oncall and Australian Business hours.
Mandatory Skills Description:
- • 5+ years experience in an Application Support or Development role with broad exposure to incident/change management processes and tools.
- • 2+ years experience working in a senior capacity in various roles within IT.
- • Demonstratable ability to work in a cohesive team environment.
- • Proven experience supporting and troubleshooting Java applications.
- • Experience with Unix/Linus and Shell Scripting, various protocols (http, https, sftp, ftp, TCP).
- • Ability to multitask with competing priorities and work effectively with clients.
- • Strong communication and customer service skills.
- • Familiarity with IT security best practices and privacy of customer data.
Nice-to-Have Skills Description:
- • 2+ years experience in a software engineering (or similar) role actively developing code.
- • Exposure to DB2 databases.
- • Certification in information technology disciplines.
- • Certificate in ITIL v3 or v4.